QA/QC Manager - Human Services Program - Baton Rouge, LA Remote

Summary: The
Workforce Group, a LEMOINE company, is seeking an experienced QA/QC Manager to
support a federal human services program serving vulnerable populations,
including youth, young adults, and families. The QA/QC Manager is responsible
for developing, implementing, and maintaining quality control processes that
support accurate case documentation, timely case progression, compliant
reporting, corrective action tracking, and continuous improvement. This role
reviews operational performance, conducts internal audits, monitors
documentation quality, identifies trends or deficiencies, and works with
program leadership to ensure work products meet program standards and client
requirements. This position requires strong quality assurance experience,
excellent documentation skills, attention to detail, data analysis capability,
confidentiality, and the ability to work across field operations, case
coordination, data, reporting, training, onboarding, and program leadership
teams.

Location: Remote

Travel: Limited
travel may be required for training, meetings, surge support, or operational
coverage.

Duties and
Responsibilities:

• Develop, implement, and maintain the program’s internal
  quality control processes, review standards, audit tools, and documentation
  checklists.
  
• Support implementation of the program quality control
  plan and related operating procedures.
  
• Conduct quality reviews of case documentation, field
  visit records, research notes, contact notes, data entries, reports, and
  supporting documentation.
  
• Review case records for accuracy, completeness,
  timeliness, consistency, and required documentation.
  
• Identify documentation gaps, late actions, inconsistent
  information, incomplete case files, duplicate entries, and quality trends.
  
• Monitor program performance metrics related to case
  timeliness, case accuracy, documentation quality, staff readiness,
  deliverables, incident escalation, and background/onboarding package
  completion.
  
• Conduct routine internal audits and targeted reviews
  based on risk, volume, deadlines, case status, or leadership direction.
  
• Document audit findings, quality trends, causes,
  corrective actions, and follow -up results.
  
• Develop and maintain corrective action trackers and
  ensure assigned corrective actions are completed.
  
• Coordinate with field operations, case research, case
  coordination, data/reporting, training, onboarding, and program leadership
  teams to resolve quality issues.
  
• Support readiness reviews for case files before final
  submission, closure, reporting, or invoice support.
  
• Review incident and escalation documentation for
  completeness, timeliness, and required follow -up.
  
• Support training and coaching by identifying recurring
  documentation or performance issues.
  
• Prepare quality reports, dashboards, summaries, trend
  analyses, and briefing materials for program leadership.
  
• Maintain organized quality records, audit files, review
  logs, corrective action documentation, and quality -control evidence.
  
• Ensure sensitive participant, program, and
  Government -related information is protected and handled appropriately.
  
• Participate in operational briefings, quality meetings,
  staff meetings, training sessions, and continuous -improvement activities.
  
• Perform additional duties as assigned.
  

Qualifications,
Knowledge, Skills, and Abilities: High school diploma or equivalent
required. Associate or bachelor’s degree in human services, social work,
criminal justice, psychology, sociology, public administration, business
administration, emergency management, quality management, data management, or a
related field. Minimum of three years (3) of experience in quality assurance,
quality control, compliance, auditing, case review, documentation review, human
services operations, federal program support, field operations support, or
related work preferred.

• Experience reviewing case files, reports,
  documentation, data entries, or operational records for accuracy and
  completeness.
  
• Strong attention to detail and ability to identify
  documentation gaps, inconsistencies, trends, and quality risks.
  
• Ability to develop and maintain checklists, trackers,
  audit logs, corrective action plans, and quality reports.
  
• Strong written and verbal communication skills.
  
• Ability to prepare clear, accurate, objective, and
  timely quality documentation.
  
• Ability to work independently and exercise sound
  judgment in a fast -paced, deadline -driven environment.
  
• Ability to maintain confidentiality, professional
  boundaries, and ethical standards at all times.
  
• Proficiency with Microsoft Office, Excel, Word,
  PowerPoint, Teams, email, shared trackers, databases, and electronic
  documentation systems.
  
• Ability to learn and use approved case management,
  reporting, dashboard, or quality review tools.
  
• Ability to complete required federal, client, and
  company training before beginning work.
  
• Ability to complete required pre -employment screening
  and federal background/suitability processing.
  
• Experience supporting federal, state, or local
  government programs.
  
• Experience supporting human services, vulnerable
  populations, youth, young adults, families, immigrant communities, emergency
  response, disaster recovery, or field -based operations.
  
• Experience with quality assurance plans, corrective
  action plans, root cause analysis, performance metrics, dashboards, audit
  sampling, or internal compliance reviews.
  
• Experience reviewing records for timeliness, accuracy,
  completeness, and documentation sufficiency.
  
• Experience working with geographically dispersed teams
  or field -based operations.
  
• Strong Excel skills, including sorting, filtering,
  pivot tables, tracking logs, and quality dashboards.
  
• Bilingual English/Spanish preferred.
  
• Must be authorized to work in the United States.
  

Work
Environment and Schedule: This position is primarily remote/or operations
hub -based and requires regular use of computers, secure systems, phones, email,
spreadsheets, and electronic documentation tools. The role supports
deadline -driven operations and requires accuracy, confidentiality,
responsiveness, and consistent communication with multiple teams. The schedule
may vary based on operational needs, case volume, quality review requirements,
reporting deadlines, and surge activity. Evening, weekends, holiday,
extended -hour, or surge support may be required. Limited travel may be required
for training, audits, meetings, or operational coverage.

Federal
Contract Requirements: Employment is contingent upon successful completion
of all pre -employment screening requirements, including background checks, drug
screening, motor vehicle records review, reference checks and other job -related
screening requirements. Employment is also contingent upon successful
completion of required federal background/suitability review, favorable credit
check, security processing, and program -specific onboarding before beginning
work.

Employees
assigned to this program must complete required training, protect sensitive
information, comply with standards of conduct, maintain professional
boundaries, and follow all reporting, confidentiality, privacy, and information
security requirements. Employees may be required to sign confidentiality,
non -disclosure, conflict -of -interest, and standards -of -conduct acknowledgments.

ABOUT US

The Workforce Group,
a LEMOINE company, is a Great Place to Work® Certified company. We are a
team of dedicated professionals that pull together to meet the needs of
communities partnering with federal, state, and local governments.

We are an
equal opportunity/affirmative action employer. All qualified applicants will
receive consideration without regard to race, color, sex, national origin, age,
protected veteran status, or disability status.