QI Incident Coordinator

Role Summary: The Quality Improvement Incident Coordinator with the support of the Director of Quality Improvement has the primary responsibility of investigating, reviewing, documenting and coordinating incident activity for the agency. The Incident Coordinator will assist in the development and implementation of agency-wide policies, procedures and training to ensure compliance with all state and federal regulations and guidelines pertaining to incident management. In alignment with People’s Arc values, the Incident Coordinator will support a culture of accountability and continuous improvement by identifying trends, communicating findings, and contributing to efforts that promote the safety, rights, dignity, and well-being of the people supported.

Role Requirements:

• High School Diploma or GED required, Bachelor’s Degree in human services or related field preferred


• 5+ years’ experience working in OPWDD setting OR 5+ years of experience working directly as an Incident

Investigator

• Must have Incident Investigator certification or be able to complete course and pass certification exam


• Extensive knowledge of Microsoft Office software


• Knowledge of OPWDD Incident Management Regulations, experience working with OPWDD’s incident management software (IRMA) preferred


• Must be able to display a high level of discretion and understand the sensitive nature of confidential information

with superior emotional intelligence while exercising sound judgment and the ability to handle sensitive situations with professionalism and respect.

• Have excellent organizational, communication, interpersonal and time management skills


• Must have flexible working hours and be able to work outside normal business hours as needed


• Ability to travel to all People’s Arc of Suffolk locations as needed


• Valid NYS Driver’s License

Role Responsibilities:

• Independently plans, conducts, and documents incident investigations in accordance with regulatory standards and agency policies and procedures, exercising judgment in determining appropriate investigative methods, gathering and evaluating evidence, assessing credibility, and reaching investigative findings.Triage new incident reports; monitors investigation progress, maintains tracking systems; oversee compliance with investigative timelines and completion deadlines; and track incident closure and related compliance activities.


• Independently evaluates incident documentation and investigative findings, exercises judgment in determining appropriate follow-up and recommending corrective actions, and communicates findings and recommendations to programs, support departments, and agency administration to promote accountability, appropriate follow-up, and opportunities for improvement.


• Prepare agendas, attend and take minutes at weekly Sub Incident Review Committee Meetings, monthly Incident Review Committee meetings and distribute minutes in accordance with agency procedures.


• Compiles, organizes, and distributes incident packets and reports.


• Maintains data management systems pertaining to incident management; IRMA system for Incident Management.


• Represents the department at internal and off-site meetings and trainings pertaining to Incidents or Quality Improvement

initiatives.

• Assists with providing general and specific incident management, abuse and neglect prevention training throughout the agency to reinforce staff accountability, awareness, and practices that safeguard the people supported.


• Assists with the development of the annual Trend Report, including reportable and non-reportable incidents, to identify patterns, inform prevention efforts, and support continuous improvement.

Perform all other duties as assigned