Qssk-It Coordinator

JOB TITLE: IT COORDINATOR

About This
Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced
Coordinator, IT to work in Kenya.

Job Purpose

The candidate
will provide support to the IT department in planning, coordinating, and
maintaining the functionality of all relevant IT infrastructure to support
manpower and productivity in all departments. The incumbent will also support
the Analyst, IS as a medium between the client's Kenya, EMEA, and Corporate IT
teams in deploying and improving the management information system for the
Kenya market.

Key
Responsibilities

1. IT Support
& Troubleshooting

·         Provide IT functionality support to staff and visitors.

·         Liaise with the Service Desk to resolve IT-related issues.

·         Troubleshoot software, hardware, and operating system issues.

·         Liaise with external contacts to resolve network and other
IT-related issues.

2. Hardware
& Equipment Maintenance

·         Perform routine maintenance for desktop computers, laptops,
printers, and peripherals.

·         Install, maintain, and troubleshoot audio-visual equipment such
as projectors and video conferencing tools.

·         Record and maintain an inventory of hardware, software, and
licensing.

·         Liaise with service providers to maintain and keep IT equipment
in good condition.

3. Systems
Administration

·         Update and add users to shared equipment and systems.

·         Make requisitions, print, activate, and deactivate staff access
cards.

·         Track and monitor the usage of IT consumables and make
requisitions at re-order level.

4. Project
& Meeting Support

·         Provide IT support for projects and daily operational meetings
when necessary.

5. Other
Duties

·         Perform other duties as assigned.

Requirements

Education

·         Bachelor's Degree in Computer Science, Management Information
Systems, or a related field.

Experience

·         1–2 years relevant
working experience with increasing levels of responsibility is desired.

·         Minimum 1 year experience supporting users in a
client-server networking environment.

·         Minimum 1 year Help Desk experience or
equivalent support format.

Technical
Skills

·         Knowledge of a broad range of relevant multi-user computer
systems, applications, and/or equipment.

·         Knowledge of current technological developments and trends in
area of expertise.

·         Knowledge of computer security procedures and protocol.

·         Knowledge of federal copyright laws as they pertain to the use
of computer software.

·         Knowledge of procurement rules and regulations.

Core
Competencies

·         Knowledge of customer service standards and procedures.

·         Ability to work with functional groups and different levels of
employees to effectively and professionally achieve business results.

·         Strong follow-up skills; ability to organize applicable
department timelines and follow up with internal and external customer needs.

·         Strong written and oral communication skills, including the
ability to present ideas and suggestions clearly and effectively.

·         Strong organizational skills; ability to accomplish multiple
tasks within agreed-upon timeframes through effective prioritization in a
fast-paced environment.

·         Strong track record of building and maintaining solid
relationships with both internal and external customers and vendors.

·         Self-motivated, able to work both independently to complete
tasks and respond to department requests, as well as collaborating with others
to utilize resources and knowledge in identifying high-quality solutions.

Interested and
qualified applicants should submit their applications through the link below.

Note: Only
shortlisted applicants will be contacted.

Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION.