Qualified Professional (QP), I/DD

Covenant Case Management Services is seeking an energetic and compassionate Qualified Professional with experience in intellectual and developmental disabilities (I/DD) to lead a team providing support to individuals in the Gaston/Mecklenburg Area. You will play a pivotal role in ensuring high-quality service delivery, fostering positive relationships, and advocating for the individuals we serve.

Job Title | Qualified Professional, IDD

What You Will Do | Responsibilities

• Team Leadership: Oversee and supervise direct care staff, ensuring their effectiveness and adherence to best practices.
• Staff Management: Manage staffing schedules, provide guidance, and ensure adequate staffing coverage.
• Service Coordination: Coordinate and provide quality services, ensuring they align with CCMS goals and individual needs.
• Relationship Building: Establish and maintain positive relationships with MCOs, collaborating agencies, and families.
• Assessment and Planning: Conduct person-centered assessments, develop functional and measurable goals, and create individualized support plans.
• Training and Development: Train staff on client-specific needs, ISPs, and related information.
• Administrative Tasks: Ensure timely submission of authorizations, complete progress reports, participate in audits, and review documentation.
• Advocacy: Advocate for individuals and their families to ensure they receive necessary services.
• Data Analysis: Review data and billing to ensure accuracy and compliance.
• Supervision and Training: Conduct monthly supervision meetings, provide training, and ensure compliance with policies and procedures.
• On-Call Services: Be available for on-call crisis services as scheduled.
• Quality Assurance: Implement performance improvement measures and ensure compliance with program standards.
• Compliance: Ensure staff and contractors adhere to company policies and procedures.
• Community Engagement: Represent CCMS in community activities and participate in interagency meetings.
• Consent: Obtain necessary consents from individuals and legally responsible persons.
• Staff Support: Assist with staff recruitment and training, and provide support during urgent situations.
• Additional duties and responsibilities as assigned

What We Are Looking For | Qualifications

• Qualified Professional: Meet the North Carolina definition of a Qualified Professional (see qualifications below).
• Experience: Have at least two years of supervisory and management experience, as well as two years of experience working with individuals with I/DD.
• Skills: Demonstrate excellent communication, leadership, adaptability, and problem-solving skills.
• Resources: Have reliable access to internet and cell phone and reliable transportation
• Knowledge: Have a working knowledge of the behavioral sciences and allied disciplines related to I/DD.
• Physical Requirements: Be able to lift up to 50 pounds.

What We Are Looking For | Education & Licenses

• Hold a license, provisional license, certificate, registration, or permit issued by a governing board regulating a human service profession, preferred.
• Have a graduate degree in a human service field with one year of experience.
• Have a bachelor's degree in a human service field with two years of experience.
• Have a bachelor's degree in any field with four years of experience.

Location | Travel

• Hybrid

• Generous Total Rewards Plan – including health insurance, 401k match, and career benefits
• Competitive Compensation ($46,000-54,000 depending on qualifications and experience)
• Diverse and inclusive community focused on growth, compassionate care, and a supportive work environment