Quality Administrator- Customer

Duties & Responsibilities:

• Investigate and review returned products, current inventory, and WIP for non-conformances based on complaint


• Returns product with investigated data to Quality Analysis – Customer


• Inspects manufactured products to specifications in the engineering lab


• Fill in and assist other quality control functions as needed


• Updates D365


• Quarantines product in D365 and physically places product in a quarantine location


• Manage non-conformance processes, files, and database


• Manage proper segregation and quarantine inventory in a timely matter


• Utilize business software to aid non-conformance investigation


• Investigate and document non-conformances


• Update or create Procedures as needed


• Lead and assist with Supplier and Internal Corrective Actions


• Ensure quality processes are completed per procedure


• Generate and communicate quality reports


• Document decisions from daily quality meetings, including disposition and investigative tasks


• Assist and train Quality and Manufacturing staff when needed


• Assist compliance to procedures and train associates


• Lead or participate in quality audits and audit floor processes for conformance


• Assist with rework as needed


• Perform additional responsibilities as requested to achieve business objectives


• Participate in continuous improvement projects and ideas to enhance processes

Qualifications: 

• Demonstrated aptitudes toward thoroughness and attention to details


• Strong internal and external structure


• Proficient knowledge of measuring equipment such as microscopes or comparators preferred


• Strong people and communication skills


• Able to perform and prioritize many tasks with a sense of urgency


• Proficient computer, math, and reading skills


• Proficient in MS Office: Word, Excel, Outlook, PowerPoint and Adobe Acrobat


• Good written and verbal communications skills including good technical writing skills

Competitive Pay & Benefits:

• Paid vacation and 11 paid holidays


• Medical, dental, life, and disability insurance


• HSA and FSA accounts


• 401k with company matching and profit sharing


• Tuition reimbursement