Quality Analyst

Description

 Reporting to the Chief Financial Officer, the Quality Analyst will develop and implement a comprehensive quality management system. The goal is to foster clinical and operational excellence, promote innovation, enable efficiency, and drive standardization utilizing best practices and an evidence-based approach. 

Requirements

 Responsibilities include:

• Provide leadership and guidance in the development and implementation of the Quality Management System that involves all departments and services.

• Responsible for ensuring that the quality management system conforms to defined standards.

• Develop and maintain the Quality Manual to include procedures, work instructions, and forms to ensure consistency across the organization.

• Ensure that the electronic document management system is maintained in alignment with best practices concerning document control.

• Lead cross-functional collaboration focused on clinical and operational excellence.

• Lead quality initiatives to support UDS, PCMH, FTCA, and other performance goals.

• Collaborate with technology and business intelligence team members to leverage effective workflows and dashboards for driving quality.

• Develop dashboards and scorecards incorporating metrics tailored to strategic or operational goals.

• Design solutions to address opportunities based on benchmarking, goal comparison, data analysis and corrective actions.

• Utilize findings from RCA, gap analysis, surveys, and audits to design appropriate interventions across both containment actions and permanent corrective actions.

• Identify, investigate, and analyze nonconformances to drive systemic improvements.

• Coordinate audits, evaluations, and development of improvement plans.

• Oversee the coordination, submission and monitoring of corrective action plans associated with accreditation and/or certification of service lines.

• Intervene when necessary, involving senior leadership, to hold owners accountable for actions and established deadlines.

• Analyze existing operational processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.

• Leverage data and observational analysis to identify improvement opportunities.

• Collect and analyze data on key performance indicators (KPIs) to assess process performance and identify areas for improvement. 

• Continuously monitor and evaluate processes to ensure long-term success and sustainability of improvements.

• Lead continuous improvement efforts (e.g. mindsets, practices, and culture), working with staff and leadership to develop, implement and sustain a CI program based upon Lean principles that support meeting performance targets and financial goals.

• Create a culture of passion and commitment for exemplary patient experience, working closely with the Patient Experience Team to ensure patient perception of quality initiatives are aligned.

• Embrace and foster Lean culture, methodologies, and tools to improve process efficiency, reduce waste, and increase quality.

• Perform other duties as assigned.

The ideal candidate will possess a broad range of attributes, skills, experience and education which include:

• Ability to effectively navigate ambiguity while working to drive clarity.

• Ability to efficiently and effectively overcome obstacles through diligence, leveraging resources, etc.

• Ability to interpret business requirements and fully implement solutions that meet the requirements.

• Strong analytical and problem-solving skills are essential for identifying and addressing process issues.

• Effective communication and interpersonal skills are needed to work with crossfunctional teams and stakeholders.

• Experience with project management methodologies is beneficial for planning, executing, and monitoring process improvement projects.

• Familiarity with data analysis tools and techniques is helpful for identifying patterns and insights in process data.

• Knowledge of process improvement methodologies like Lean, Six Sigma, and Robotic Process Automation (RPA).

• Proficiency with relevant software, such as process mapping tools and project management software.

• Experience with effective use of business intelligence tools (e.g. Power BI, Tableau, custom scripting) to derive insights.

• Graduate degree in industrial engineering or related field 

The above information is intended to describe the most important aspects of the job. It is not

intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to

perform the work. The health center reserves the right to revise or change job duties and

responsibilities as the business need arises. Additionally, this job description is not intended as an

employment contract, implied or otherwise, and the Center continues to maintain its status as an

at-will employer.

If the essential functions of this position cannot be performed in a satisfactory manner by the

employee, reasonable accommodations may be made.