Quality Assurance Analyst

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States

The Quality Assurance Analyst is responsible for supporting the planning, design, and execution of system testing on simple to complex software implementations. The QA Analyst works collaboratively within the IT department and business units to execute and validate test cases based upon system requirements.

 The base salary range for this position is $55,000-$60,000 per year.

Responsibilities include

• Review user requirements to ensure that specifications are accurate and obtainable
• Develop test plans, test cases, test scripts, and test reports on multiple projects of various sizes
• Perform testing on various software and reporting systems
• Validate that user expectations are achieved during the testing process
• Accurately document meetings, handle changes to project priorities,s and multitask against those effectively
• Analyze how documents are handled throughout our system
• Verify that documents are in the proper places, and for those that are not, determine why and ensure that they get to their correct destination
• Other duties as assigned

• Minimum of Associate's Degree (Bachelor’s degree preferred in Math or Computer Science)
• Experience with technical documentation
• One year of minimum experience in a quality assurance role is preferred.
• Experience with flow charts 
• Microsoft Office experience is a must, with a focus on Word and Excel
• Experience with SQL or queries 
• Experience working with a relational database (Ex. Access)
• Highly organized and detail-oriented
• Ability to understand and assess a directive to ensure its process & programming are accurate
• Ability to work creatively and analytically in a problem-solving environment    
• Ability to read and understand code written in a variety of programming languages (Ex. C++, Visual Basic, Java, Python) is preferred. 
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule 
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking 

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.                   

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

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Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.