Quality Assurance Analyst (remote US)

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Quality Assurance Analyst (remote US)

Quality Assurance Analyst
Hours:

8am-5pm ET
Position Location

:

WFH
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
Position Summary:

Interact with customers on a regular basis and gain knowledge of their network, devices and services on the network along with ensuring any requests made by the customer are delivered and enabled on time. This position will manage a team of 12-15 resources as well as manage SLAs, escalations, attrition control, and performance management.
Core Responsibilities:
Preparation, revision and training of the Standard Operating Procedures (SOP) for the various functions of the process
Monitor and evaluate call/chats as per specified targets.
Provide relevant quality feedback & improvement areas on the audited calls/chats to the auditee.
Daily, weekly & monthly reporting of Quality dashboard and relative aspects.
Conduct and report on business-critical analysis (CPI's/KPI's)
Maintaining compliance by ensuring that all the policies are followed across the process.
Conduct sessions on the quality legend during the floor induction training period for the new hire agents.
Requirements:
Minimum of 3 years of experience
CCNA Certification, PMP, Prince2, CAPM, ITIL a plus
Preferences:
Prior Networking/Telecom experience
People management experience
Transaction Monitoring experience
Order Management(Comms)

#J-18808-Ljbffr
Original job Quality Assurance Analyst (remote US) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

icon get direction How to get there?

icon geo-alt Atlanta, Georgia

icon get direction How to get there?
View similar Others jobs below

Similar Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.