Quality Assurance Analyst-Non Profit Programming

Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The ANS QA Analyst safeguards grant compliance, strengthens program quality, and elevates customer

experience across ANS programs. This position is responsible for conducting strategic reviews, developing

and delivering training on data systems and documentation standards, overseeing the financial

management of grant funds, and coordinating service quality monitoring activities. Success requires

expert knowledge of funder requirements and evidence-based practices (e.g., Trauma-Informed Care,

Critical Time Intervention, Motivational Interviewing) to support staff training and continuous

improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Plan, organize, and conduct Strategic Reviews (Strat Reviews) to verify compliance with grant

requirements across all ANS programs; document findings and track corrective actions to

resolution.

· Develop, maintain, and update QA tools, forms, SOPs, policies, and documentation to reflect

current requirements and best practices.

· Design and continuously improve data systems, forms, dashboards, and tracking tools in

collaboration with program staff and stakeholders to ensure data accuracy, reliability, and

consistency.

· Develop and implement documentation standards and performance measurement processes for

new and existing programs, ensuring alignment with compliance and reporting standards.

· Train and support staff on QA processes (E.g., Start review), data collection protocols, data

systems, documentation standards, and compliance requirements. Including onboarding and

refresher trainings.

· Evaluate program operations and data quality, proactively identifying and resolving errors,

inconsistencies, and compliance risks ahead of audits and emerging trends.

· Participate in external audits and funder monitoring visits, providing documentation and QA

support.

· Research and recommend tools, systems, and technologies to improve monitoring, efficiency,

and service delivery.

· Standardize key performance indicators (KPIs) and outcomes across programs to ensure

consistent reporting practices and implement QA check-in processes to assess performance and

identify strengths and improvement opportunities.

· Monitor program performance, outcomes, and compliance indicators, escalating risks to the

Principal Analyst and Program leadership with actionable recommendations.

· Conduct limited monitoring of kitchen meal service operations and delivery activities, which

includes review of meal counts, food temperature logs, driver logs, route documentation, and

service records to ensure compliance with nutrition program standards, grant requirement and

program outcomes. 

· Maintain a working knowledge of basic kitchen and food service supply chain operations to support effective quality monitoring. 

· Review complaints and incident reports and implement corrective actions to improve service quality. 

· Coordinate and conduct monitoring visits to VOA Colorado and community partner/sub-grantee sites to assess compliance and adherence to best practices; escalate systemic issues with clear recommendations. 

· Conduct site checks twice a year to verify adherence to program guidance and share findings with the Principal Analyst and program leadership. 

· Participate in Program Evaluation and Review committees, providing QA insights, data analysis, and recommendations. 

· Communicate data definitions, sources, and usage guidelines to support program evaluation/review and decision-making.

 · Monitor grant expenditures and financial performance, ensuring timely spend and compliance with funding requirements; minimize reliance on internal accounts (e.g., account 4600) in alignment with financial policies. 

· Identify and communicate financial or compliance risk indicators to Program Leadership and Principal Analyst; trigger start review focus when needed. 

· Partner with Accounting and program leadership to identify training needs related to financial processes and incorporate them into QA activities/check-ins. 

· Regularly discuss financial focus areas with directors/senior directors, incorporate them into strategic review agendas, and promote transparency through standardized templates, checklists, and periodic financial health snapshots for program leadership. · Monitor and analyze customer satisfaction using survey (including DRCOG) and internal systems (e.g., ServTracker, SUDS, dashboards), track trends and generate insights to support continuous quality improvement, refine monitoring approaches where gaps exist (especially for programs without standardized survey), and report findings to inform training, process improvements, and strategic priorities. 

· Provide reports, analyses, and special projects accurately and within required timelines.

 · Confirm tasks outside regular responsibilities with the Principal Analyst prior to execution (e.g., data entry or unscheduled process/site observations when specifically requested

 SUPERVISORY RESPONSIBILITIES · N/A 

 Salary: $57,784 for candidates with experience 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS 

· Travel throughout the program’s service area may be required. 

· Ability to work adjusted schedules to support trainings, monitoring visits, or program needs. 

· Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations necessary to fulfill program objectives.

POSITION TYPE AND EXPECTED HOURS OF WORK 

· Full-Time or Part-Time as indicated in posting.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

 COMPETENCIES 

· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service). 

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

 · Passion for process improvement, mentorship, education, human services, smart administration and the delicate practice of linking each of these domains to one another in policy, practice, and process. 

MINIMUM QUALIFICATIONS OF POSITION 

· Bachelor’s degree in public health, public administration, business administration, education, human

services, social work, or a closely related field or equivalent relevant experience. 

· Two years’ experience in quality assurance, compliance, program monitoring, grants management, data analysis, or program operations in human service-related field, including knowledge of relevant service systems. 

· Proficiency in Microsoft Office (especially Excel) and experience with data/reporting systems (e.g., ServTracker, SUDS, or similar funder-required platforms). 

· Demonstrable knowledge of grant-funded programs, contract compliance, and financial accountability principles 

· Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

 · Strong communication, organization, and problem-solving skills. 

· Must possess a Colorado driver’s license, satisfactory Motor Vehicle Record (MVR) and state-mandated automobile insurance.

 Preferred Qualifications of Position 

· Four years’ experience in human service-related field. 

· Two years of training or staff development experience. Experience working within related human service programs is preferred.

 · Experience with Older Americans Act programs, aging services, senior nutrition, transportation, or community-based services for older adult. 

· Experience with federal, state, county, or local grant-funded services. 

· Familiarity with food service documentation, safety standards, or delivery/logistics tracking 

· Experience with quality improvement methodologies, compliance frameworks, or audit preparation. 

· Familiarity with case management or client service databases, data reconciliation, and dashboard (Power BI/Tableau) reporting.

 · Experience collaborating with both program and finance teams on grant monitoring and reporting. 

· Knowledge of Medicaid billing and implementation 

 KNOWLEDGE AND SKILLS

 · Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions. 

· Ability to work and thrive within a diverse, multicultural team environment.

 · Ability to take initiative and work independently. 

· Ability to communicate effectively verbally and in writing. 

· Ability to manage time effectively to comply with audit schedule or urgent data regulation 

· Ability to understand the different system and guidelines, and to be flexible based on the difference

 · Ability to demonstrate strong critical thinking and analytical skills with attention to detail. 

· Ability to demonstrate continuous improvement mindset.

 · Ability to build relationships and collaborate across teams and departments 

· Ability to maintain professionalism and practice appropriate self-care when working with vulnerable populations.