Quality Assurance and Data Manager

The Quality Assurance and Data Manager within High Point University’s Facilities Operations department oversees quality assurance and production control programs to ensure all established work standards are consistently met and that repairs are completed promptly.

This role is responsible for developing and implementing training programs, identifying operational readiness issues across campus departments related to facilities and grounds, and preparing detailed efficiency and readiness reports. The manager will proactively locate and resolve issues with urgency to maintain optimal campus operations.

Regular inspections will be conducted during daytime, evening, and nighttime hours. The position also provides support for all university events, student-centered, private, and athletic, in both a representative and operational capacity.

Additionally, the Quality Assurance and Data Manager will identify and address inefficiencies within existing systems, investigate and resolve complaints across multiple staff departments, and oversee the Building Supervisor Program to ensure consistent performance and service excellence.

QUALIFICATIONS:

Education

• Bachelor’s degree required or equivalent experience.

Experience and Training

• Minimum of five (5) years of operations or similar experience
• Project management experience preferred. Experience working with contractors and outside vendors preferred. Event planning/event setup experience preferred.

Knowledge, Skills, Ability:

• Effective written and oral communication skills; strong interpersonal skills.
• General knowledge of building systems, electrical / plumbing / HVAC / kitchen equipment. Ability to troubleshoot and help contractors reach and investigate building-specific projects.
• A strong leader with the ability to supervise and adapt to changing circumstances.
• Ability to organize workflow and coordinate activities across various disciplines.
• Make independent decisions while maintaining strong ethical standards consistent with University policy. Upholds University standards and protects confidential information.
• Ability to work flexible schedule which could include late nights and weekend hours depending on building schedule.
• Knowledge of contract management.
• Ability to work a flexible schedule including nights and weekends.
• Experience and understanding in managing custodial, security, maintenance and landscaping services.
• Technical knowledge of logistics, facilities and process improvement.
• Ability to work under pressure and coordinate numerous activities.
• Plan, prioritize and execute projects with tight timelines.
• Effective written and oral communication skills; strong interpersonal skills.

ESSENTIAL FUNCTIONS:  

• Inspects physical infrastructure of campus buildings on daily basis and upholds university standards in appearance and function to keep campus “show ready” at all times.
• Provides project reports, documentation, technical assistance, support, and collaboration.
• Provides event support, working in partnership with Admissions, Athletics, Institutional Advancement, University Events, and others to assist with a wide range of campus services and needs.
• Responds to and assist with facility related help calls, supporting campus partners as needed and directing repairs/maintenance as needed.
• Maintains a professional image by following dress code that includes a coat and tie based on formality of the event.
• Maintains positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers
• Develops and documents list of University “standards” for buildings and grounds – e.g. brick paver specs, banner hardware, bulletin boards.
• Works with the Budd Group (Campus Enhancement) to ensure excellence in cleanliness, maintenance, and grounds; coordinates maintenance requests to maintain consistently clean facilities with minimum disruption to student schedules.
• Works with Harvest Table, Mail Center, Campus Enhancement, Barnes & Noble Bookstore and others to ensure compliance with all campus delivery standards.
• Partners with HPU Security on building security measures and emergency plans.
• Manages Building Supervisor Program consisting of more than 30 HPU staff members that serve in an auxiliary role providing building oversight. 
• Coordinates with vendors and subcontractors to assure competitive cost, best schedule and delivery for all project-related equipment, supply installations, and facility services.
• Establish relationships with city and county officials to create a collaborative environment to further the mission of High Point University.
• Lead select special projects that require cross-functional engagement with key staff across the organization and with external stakeholders.
• Other duties as assigned

ACCOUNTABILITY:

• Manages project expenditures and job cost accounting processes: including accuracy, documentation, approvals, payment reporting, and tracking.
• Ensures compliance with company, industry, trade, and jurisdictional safety standards, practices, codes.

For more information about this position, please contact David Cheshier, Assistant Vice President for Facility Operations at [email protected]