Quality Assurance & Improvement Specialist

EMMA L. BOWEN COMMUNITY SERVICE CENTER

Also known as

UPPER MANHATTAN MENTAL HEALTH CENTER, INC.

The Emma L. Bowen Community Service Center is seeking a Quality Assurance & Improvement Specialist to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients.
For over 45 forty-five years, our organization has provided mental health and holistic services in northern Manhattan for families, children, adolescents, and other adults including the elderly in a supportive and caring environment. We also have an out-patient and residential substance abuse program as well as a Therapeutic Preschool for 3-5 year olds. 

Upper Manhattan Mental Health Center is a Certified National Health Service Corps (NHSC) site.

For additional information about our organization and programs, please visit us on our website at www.bowencsc.org.

                                                                                                   JOB DESCRIPTION

Job Title:  Quality Assurance & Improvement Specialist

Location:  Emma L. Bowen CSC, 520 West 135th St., New York, NY   10031

Hours:  Full-time - Hybrid, subjected to change

Union:  Union

Essential Duties and Responsibilities:

• Review client medical records to identify documentation errors, omissions, and compliance concerns. 
• Evaluate the quality, accuracy, and completeness of staff documentation in accordance with agency and regulatory standards. 
• Ensure that identified deficiencies are corrected within established timeframes. 
• Prepare and submit daily deficit reports for assigned programs. 
• Conduct timely follow-up on previously submitted reports to ensure resolution of outstanding issues. 
• Communicate and disseminate relevant findings to assigned programs and stakeholders across the organization. 
• Participate in staff meetings, agency meetings, and weekly supervision sessions. 
• Attend and actively engage in required training and professional development opportunities. 
• Utilize electronic health record (EHR) systems and other relevant software efficiently and accurately. 
• Provide coverage for chart reviews and deficit reporting for other programs in the absence of assigned staff. 
• Perform additional duties as assigned by the CCBHC Project Manager/Supervisor. 

   Education and/or Work Experience Requirements

• Bachelor’s Degree (Preferred)  in a related field or equivalent combination of education and        certification. 
• Minimum of 2–3 years of experience in mental health quality improvement and quality assurance, including supervisory experience. 
• Strong knowledge of mental health treatment modalities and required documentation. 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with        internal teams and external partners. 
• Demonstrated organizational and administrative skills, with strong attention to detail and the ability to manage multiple priorities. 
• Proficiency in electronic health record (EHR) systems and other relevant software applications.