Quality Assurance Associate - Immediate Start

About SS White:

SS White® is a dental manufacturer that has always offered high quality dental products to market, to enable practitioners to work more accurately and precisely, and to maximize comfort and quality for every patient who enters a dental office. We believe that innovation and the creation of unique and differentiated products are the cornerstone of SS White®. Our footprint has been around for 180 years and makes us one of the most well recognized and trusted names in the industry today.

Quality Assurance Associate: Customer Complaints and Calibration

A.        Manages Customer complaints (RMA: Return Material Authorization)

·         Receive and organize return product for RMA process

·         RMA processing which involves receipt/system transaction and proper disposition of material in Epicor as per Procedure PROSP9

·         Perform needed testing of product according to complaint and as per Work Instruction WISP901.

·         Recording of evaluation results for quality complaints

·         Physical movement/disposition of product

·         Proper closeout of customer complaints in Epicor   

·         Closeout DMRs generated for quality related complaints

B.        Calibration

·         Manage calibration program which includes monthly calibration schedule, maintaining calibration records, calibration results entry in  GageTrak and conduct calibration inspection when needed as per procedure PROSP5.

·         Schedule calibration for outsourced calibration equipment which includes obtaining quotes from vendor, completing internal purchase requisition to get Purchase Order from Purchasing Department.

C.         Other responsibilities and functions

·         Generate and issue COC (Certificate of Compliance) and COA (Certificate of Analysis) as requested by Customer and according to Shipping Pick list

·         Assist with File Heat Treating as needed

        Manage set-up bin (in Epicor and physical inventory)

Duties/Skills:

Ability to perform basic addition, subtraction, and division using a calculator. 

Ability to properly document findings on inspection forms and discrepancy reports. 

Verifies parts/ meet specification on blue prints. 

Knowledge of Microsoft Office, Data Entry, preparing reports, and calibration.

Good communication skills.