Quality Assurance Call Monitor

OnPoint CX Solutions is hiring a Quality Control Monitor to join our call center team in Henderson, NV. This role is responsible for listening to agent calls, reviewing sales interactions, and ensuring company policies and procedures are followed.

This is a great opportunity for someone who is detail-oriented, organized, and comfortable working with multiple systems while monitoring call activity.

If you have strong listening skills, enjoy analyzing performance, and want to help improve call quality and compliance, we encourage you to apply.

Pay & Schedule

• $12.00 per hour
• Performance bonuses based on KPI metrics
• Weekly pay
• Typical schedule: Monday–Friday approximately 6:00 AM – 2:30 PM (hours may vary)
• In-office, full time position – Henderson, NV

• Monitor and review recorded and live agent calls, including sales calls
• Ensure agents are following company policies, scripts, and procedures
• Identify and document quality issues and compliance outpoints
• Prepare clear and accurate quality reports
• Provide feedback to supervisors regarding agent performance
• Coordinate with leadership on areas where agents need coaching or correction
• Maintain detailed records of call monitoring and quality scores

• Strong attention to detail and listening skills
• Ability to multi-task and manage multiple applications/screens simultaneously
• Strong computer skills
• Strong written communication for reporting and documentation
• Ability to work in a fast-paced call center environment
• Reliable and professional work ethic
• Prior call center, QA, or sales experience is helpful but not required

• Weekly pay
• Bonus opportunities based on performance
• Stable in-office work environment
• Opportunity to grow within the company
• Supportive and team-oriented workplace

About OnPoint CX Solutions
OnPoint CX Solutions is a business process outsourcing (BPO) company that provides call center sales, customer care, and support services for clients in the energy sector. Our team plays an important role in ensuring customers receive clear and compliant information during every interaction.

If you are detail-oriented, organized, and comfortable working with call recordings and multiple systems, apply today. Positions are filled quickly.