Quality Assurance Coordinator

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

We’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission.

We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive.

But what truly sets us apart is how we work.

You’ll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day.

This isn’t just a workplace.
It’s a community.
It’s a mission.
It’s your chance to be part of something bigger.

Choose Vivent Health and turn your work into purpose.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Quality Assurance Coordinator will support the Quality Management program at Vivent Health by compiling and analyzing data from multiple record systems and population health tools.

This role is essential for Vivent Health’s continuous quality improvement activities, monitoring performance against agency quality improvement workplan goals, identifying gaps in care, and determining staff training needs. Additionally, the Quality Assurance Coordinator will be expected to participate and contribute to the Vivent Health Quality Improvement Committee. 

The Quality Assurance Coordinator will be responsible for internal and external coordination to secure deliverables for grant funders including routine reporting and site visits.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Reporting to the Director of Quality Management, the Coordinator will assist in overseeing organization-wide quality improvement efforts and identifying opportunities for internal quality enhancement, alignment, and optimization. The Quality Assurance Coordinator will provide comprehensive support for Vivent Health's quality initiatives and act as a liaison between the Health Services Optimization team, operational leadership, clinical providers, social services and prevention staff.

Essential Job Duties

• Provide monitoring and support for the Vivent Health Annual Quality improvement workplan.


• Coordinate with internal and external data teams to compile and disseminate performance reports to department leaders and site-level clinical quality workgroups.


• Provide administrative support to the Vivent Health Quality Improvement Committee activities including recording and disseminating meeting minutes and drafting action plans for follow-up items.


• Provide comprehensive support to Vivent Health staff for the Press Ganey patient experience survey platform, including user management, user training, and report distribution.


• Provide support to consumer advisory activities for assigned Vivent Health location(s).


• Support Vivent Health’s compliance with funding source requirements related to service delivery documentation, ongoing audits, and other quality management activities.


• Participate with internal operations leadership to support and coordinate continuous monitoring and annual reporting activities for HRSA and Ryan White programs for assigned Vivent Health site location(s).


• Assist in the development and monitoring of HRSA Ryan White quality improvement projects as outlined by regional/state funder quality programs, including outcome reporting and PDSA cycles.


• Support Quality Improvement activities for of the National Committee of Quality Assurance’s Patient Centered Medical Home recognition.


• Ability to travel for training and/or to work with remote stakeholders.


• This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.


• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.  

• Education:
  
  
  
  • High school diploma or GED required; bachelor’s degree in public health, Healthcare Administration, Public Administration, or related field preferred.
  
  
  
  


• Work Experience:
  
  
  
  • Minimum of 4 years in health care and/or public health; relevant experience may substitute for the preferred degree.
  
  
  • Knowledge of and sensitivity to the LGBTQIA+ and HIV/AIDS patient population, and/or an eagerness to learn about this community.
  
  
  • A valid driver’s license is required.
  
  
  
  


• Technical Experience:
  
  
  
  • Strong analytical skills with experience using data analysis tools and software.
  
  
  
  


• Soft Skills:
  
  
  
  • Effective and practical organizational skills and the ability to work independently and efficiently.
  
  
  • Ability to communicate clearly and concisely, work in a multidisciplinary team environment, and build relationships with clinicians.
  
  
  
  


• Additional Preferred Qualifications:
  
  
  
  • HIV experience in a not-for-profit environment.
  
  
  • Extensive knowledge of HIV disease and related issues, disease progression, and treatment options
  
  
  • Demonstrated successful experience in clinical quality/population health role in a health care setting preferably in a community-based, non-profit service organization or health department.
  
  
  • Demonstrated successful experience in working with clinical providers such as physicians, dentists, and mental health therapists especially in interdisciplinary teams.
  
  
  • Demonstrated successful experience in working with social services providers such as case managers, food and nutrition, and HIV prevention staff especially in interdisciplinary teams.
  
  
  • Experience working with Ryan White programs and HRSA Reporting
  
  
  • Certified Tableau Data Analyst
  
  
  
  

STATEMENT OF INCLUSION:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Pay Rate:

Starting at $64,000/annually (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Why join us?

• Generous PTO, including 12 paid holidays


• 401(k) with 100% employer match up to 5%


• 12 weeks fully paid parental leave for benefits-eligible employees after one year


• Employer-subsidized medical, dental, vision, and gender-affirming care


• Tuition reimbursement and licensure assistance


• Benefits for full-time and eligible part-time roles

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service