Quality Assurance Data Editor

What Will Your Job Look Like?

The QA Data Editor will be titled as a QA Data Analyst is responsible for providing MTA Mobility stakeholders with actionable analysis on data collection and assessment of Service Delivery practices. The QA Data Analyst will conduct audits that ensure compliance with MTA Mobility protocols.

This position sits in-office Mon-Fri in Hyattsville, MD 8am-5pm eastern.

Location: 4201 Patterson Ave, 2nd Floor Baltimore, MD 21215

What you’ll do:

• Conduct data sampling, data analysis, report preparation, and reviewing information from MOCC and Service Delivery Contractors
• Perform complex quantitative and qualitative data review, precision analysis, and investigation and reporting
• Review data reconciliation and billing data for all service delivery providers
• Monitor MTA Mobility performance measures
• Preparation and distribution of real-time, daily, weekly, monthly, quarterly and annual reports
• Compile service statistics for federal, state, local and MTA stakeholders
• Analyze data collected from Mobility Contractors related to service interruptions
• Collect, categorize, quantify and analyze data collected from Mobility Contractors related to severe weather operations and its impact on delivery of Mobility service
• Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports
• Monitor for timely and accurate completion of select data elements
• Monitor reporting systems for issues with data and report executions
• Identify, analyze and interpret trends or patterns in complex data sets
• Acquire and extract primary or secondary data from existing internal or external data sources
• Perform data entry, either manually or using scanning technology, when needed or required
• Maintain client systems and databases used to track data and run reports
• Perform basic statistical analyses for projects and reports
• Partner with internal stakeholders to interpret data and develop recommendations based on findings
• Generate routine and ad hoc reports

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.
• Bachelor’s degree with an emphasis on quantitative analytics or experience in a related field
• Minimum of two (2) years’ experience in quantitative analytics such as: performance measurement, user segmentation, test design, modeling and web analytics
• Experience with MS SQL Server or other relational database systems
• A working knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required and a detailed understanding of Trapeze is a plus

Skills:

• Ability to develop and execute relational database queries and stored procedures
• Understanding of XML and SQL queries to extract data from Oracle databases
• Knowledge of statistics, at least to the degree necessary in order to communicate easily with Statisticians
• Ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
• Excellent interpersonal and communication skills
• Ability to work independently and also collaboratively with others to achieve defined goals
• Outstanding analytical and organizational skills; attention to detail
• Identify recurring problems with work processes, policies or procedures and contributes ideas on ways to resolve problems to better service the customer and improve productivity
• Learn and retain knowledge of new system functionality, developments, methods and techniques including internal work processes, policies and procedures to ensure we provide consistent and quality customer service
• Ensure data integrity
• Ability to multi-task, prioritize work and collaborate effectively under pressure
• Excellent time management skills
• Flexibility to work a variety of work schedule/hours
• Ability to maintain high level of confidentiality
• Intermediate level of proficiency or above in Microsoft Word, Excel and Access

Even better if you have...

• Programming skills preferred
• Master’s degree preferred

Minimum Salary: $25/hr

Maximum Salary: $25/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTMTransit