Quality Assurance Director

Management Controls Inc. (MCi) is excited to welcome an experienced Quality Assurance Director to join our dynamic team in Houston, TX. This role will play a critical role in leading and managing our world-class Quality Assurance approach, capabilities, and team of 15+ QA professionals, for our B2B SaaS platform serving large enterprise customers.

The business is privately held with 30 years of experience, services most of the Fortune 100, and is experiencing exponential growth, which will last into the next decade. In addition to normal tech company benefits like performance bonuses, flexible PTO, stocked kitchens, and an in-house gym, MCi also offers 100% paid healthcare. We believe in innovation, teamwork, and continuous learning to stay at the forefront of technology advancements. 

At MCi, we foster a culture of integrity, accountability, and quality, where every team member plays a vital role in transforming how the world’s largest producers manage contractor data and spend. The ideal candidate thrives in this dynamic, collaborative environment and brings strong communication skills, critical thinking, and a proactive mindset to technically complex challenges. With a passion for operational excellence and continuous improvement, this individual builds trusted, cross-functional relationships and communicates fearlessly to contribute to a culture that values owner mentality and client value creation. At MCi, adaptability and approachability are key to solving business problems and creating value for our clients through our industry-leading platform, myTrack.

Management Controls, Inc. (MCI) is an AI-forward organization committed to leveraging artificial intelligence to drive efficiency, innovation, and automation across all functions — including Quality Assurance. This role is central to MCI's vision of advancing an experienced, deeply skilled QA team by further leveraging AI-enabled testing. Employees are expected to actively adopt and utilize approved AI tools, such as Microsoft Copilot and internal AI solutions, to streamline workflows, enhance productivity, and support data-driven decision-making. All team members are responsible for using AI in a secure, compliant, and accountable manner, ensuring outputs are validated and aligned with company standards and governance practices.

Management Controls Inc. is headquartered in Houston, Texas. Local candidates are preferred; remote candidates in the continental United States will also be considered on a case-by-case basis. This position is not eligible for sponsorship or relocation.

Duties and Responsibilities

• Lead a team of 15+ quality assurance professionals (both manual testers and automation engineers), ensuring world-class quality outcomes delivered on-time and to the highest quality possible.
• Align with Product and Engineering teams around expectations, timing, and other specifics related to upcoming releases.
• Take ownership of not releasing defects to customers and be willing say “no” this is not ready for release.
• Collaborate with Technology Leadership Team to recommend and implement industry best practices which enable consistent and efficient delivery of high-quality products.
• Lead quality improvement initiatives to continuously improve the quality of releases.
• Consistently leverage tools of the craft such as Selenium, Playwright, and C# for automated testing, JMeter for performance and load testing, manual testing, and AI-powered testing tools to ensure product specifications are met and defects are not shipped to customers.
• Act with integrity, care deeply for the success of the Company, communicate fearlessly, do what you do well, and be accountable.
• Manage time and costs effectively and execute according to commitments.
• Apply a critical lens to your own work and the work of others.
• Demonstrate a team orientation by building rapport with teammates, software development, and product managers.
• Clearly articulate complex ideas to internal teams and customers.
• Continuously seek to be well-informed regarding new software, testing concepts, and AI-driven QA innovations; actively champion the adoption of AI tools to modernize and scale the QA team's capabilities.
• Contribute to a team culture by demonstrating a positive attitude, team-oriented approach, leadership qualities, and openness to learning and feedback.
• Conduct quarterly reviews as well as provide ongoing feedback around tailored career development plans that will challenge and motivate the team

• Bachelor's degree required (Master’s degree preferred), with an educational emphasis in Computer Science, Computer Engineering, Electrical Engineering, Software Development, Information Systems, and/or Web Development.
• 10+ years of related industry experience in software development and/or software quality assurance.
• 5+ years of test automation development experience required
• 5+ years leading a quality assurance team of 10 or more professionals in a B2B SaaS environment serving large enterprise customers.
• Strong orientation towards test automation, with demonstrated ability to leverage Artificial Intelligence (AI) tools and techniques to drive QA efficiency and expand test coverage.
• Proficiency in the use of tools such as Selenium, Playwright, C#, and JMeter.
• Proficiency in AI tools such as Claude to improve efficiency and streamline workflows. 
• Effective communication skills, both orally and in a variety of written and diagrammatic forms.
• Proven interpersonal skills and ability to work in a team environment.
• Proven track record of creative thinking, solving challenges, and intuitively seeing flaws in software that others cannot find.
• Understanding and ability to produce deliverables including test plans, performance reports, testing reports, defect tickets, documentation, and presentations.
• A thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines.
• Flexibility and adaptability in a fast-paced and changing environment.
• A willingness to say “no” when required and ask the right questions that will guarantee quality software is being delivered.
• A zero-defect mindset with a willingness to find new automated ways of increasing test coverage and finding defects before they ship.
• A desire to actively learn, embrace new ideas and support others in the learning process.