Quality Assurance Inspector III

ESSENTIAL DUTIES & RESPONSIBLITIES​​ 

• ​Perform in-progress, post-treatment and onsite inspections of program-related work completed in residences for participants in energy efficiency programs. This may include residential, commercial, or industrial locations.  

• Verify, evaluate and document the work performed and report findings and recommendations as . Work may involve data collection both electronically and on paper and data entry in various electronic program-management systems. 

• Identify missed opportunities, work performed without benefit and other quality concerns, and develop corrective action plans. Duties may include re-inspection of work that previously  corrective action. 

• Perform quality audits of the installed weatherization measures. Perform diagnostic and safety testing if .  

• Install weatherization measures such as window and door weather stripping, if .  

• Assist with the investigation and resolution of customer service issues both on-site and  remotely. Perform review of completed energy audit paperwork as needed.  

• Responsible for material inventory and field distribution. 

• Assist with the training of program personnel to improve program delivery and customer  satisfaction.  

• Interact with appropriate parties when performing on-site and post inspections. Interface with contractors, vendors, residential customers, multifamily customers and/or commercial property management staff to ensure quality work. 

• Assist management with reports and training as requested. 

• Serve as technical resource and support on new projects. 

• Provide feedback via a grading system as needed.  

• Lead, direct, coach and mentor energy auditors, subcontractors and weatherization technicians on course corrections to ensure favorable quality work outcomes.  

• Take corrective action on-site to bring substandard measures and installations up to program standards when possible.  

• Manage supplied inventory materials and company issued equipment. 

• Conduct work in compliance with OSHA and company safety procedures. 

• Perform other duties as assigned. ​  

REQUIREMENTS & QUALIFICATIONS   

• ​High school diploma or equivalent .  

• 3-5 years' prior energy efficiency technical expertise preferred 

• Relevant industry certifications as required by program and client guidelines. 

• Professional energy efficiency training . 

• Strong supervision skills to lead, direct, coach and mentor. Prior mentoring experience preferred. 

• Ability to communicate clearly and effectively, in speech and writing, with customers, staff, managers, supervisors, contractors and clients. 

• Valid driver’s license  and use of personal vehicle may be necessary per location.  

• Compliance with acceptable vehicle insurance levels as outlined in the company policy. 

• Strong communication, both verbal and written, and relationship-building skills. 

• Ability to manage multiple priorities in a fast-paced environment and adapt to change when needed. 

• ​​Ability to work a flexible schedule.  

• ​Perform the essential functions and physical demands of the position with or without accommodation.​  

• Proficient with Microsoft Office Suite.  

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS 

• ​​Physically active position which includes climbing, balancing, bending, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, talking, hearing and using repetitive motion.  

• Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery, such as a computer. 

• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.  

• Visual capacity enabling frequent use of computer equipment. 

• Heavy work: ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. 

• Indoor and outdoor environmental conditions. This may or may not include extreme cold  temperatures below 32 degrees and extreme heat above 100 degrees.  

• Atmospheric conditions such as fumes, odors, dust, gases or inadequate ventilation.  

• Sufficient noise where the employee may need to shout. 

• Hazards such as proximity to moving mechanical parts, moving vehicles, exposure to chemicals, exposure to oscillating movements and working in high places.  

• Frequent close quarters such as crawl spaces, shafts, small rooms, narrow aisles or other areas that could cause claustrophobia.