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Quality Assurance Manager

icon building Company : Thread Bank
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Quality Assurance Manager


 Who We Are

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.

  

What We Are Looking For

We are looking for a forward-thinking FCC Quality Control (QC) Manager to lead the continued development of Thread’s AML Quality Control program. This individual will oversee a team of QC analysts responsible for designing, executing, and evolving testing protocols across all AML-related functions including customer due diligence, transaction monitoring, investigations, sanctions, and partner oversight.

The ideal candidate brings strong analytical skills, AML domain expertise, and a mindset for continuous improvement. This role is pivotal in enhancing sampling methodologies, embedding automation and technology into the QC lifecycle, and ensuring that testing remains risk-based, scalable, and aligned with regulatory expectations. 

The ideal candidate brings strong analytical skills, AML domain expertise, and a mindset for continuous improvement. This role is pivotal in enhancing sampling methodologies, embedding automation and technology into the QC lifecycle, and ensuring that testing remains risk-based, scalable, and aligned with regulatory expectations. 

Duties & Responsibilities

• Lead the ongoing development of the FCC Quality Control program, with a focus on maturity, scalability, and innovation.

• Oversee and coach a team of QC analysts responsible for testing AML compliance activities, including but not limited to CIP/KYC, EDD, TM, alert handling, investigations, SARs, sanctions screening, and fintech partner oversight.

• Expand and refine testing methodologies, sampling approaches, and risk-based coverage models to ensure appropriate depth and breadth of control evaluation.

• Embed technology solutions such as automation tools, workflow optimizers, and dashboards into the QC process to increase efficiency, consistency, and transparency.

• Monitor trends, findings, and control issues to identify themes, perform root cause analysis, and support remediation planning.

• Collaborate closely across FCC program verticals (CIU, FIU, Fraud) to ensure alignment and timely issue resolution.

• Develop and deliver reporting packages, metrics, and dashboards to support internal governance, management oversight, and regulatory requests.

• Maintain a strong understanding of evolving regulatory requirements and industry best practices to continuously strengthen the QC framework.

• Support internal and external audits, regulatory exams, and board-level reporting related to quality assurance and issue remediation.

• Lead or support special projects and cross-functional initiatives aimed at strengthening the overall effectiveness of Thread’s Financial Crimes Compliance program.

Qualifications

• 7+ years of experience in BSA/AML or FCC programs within a financial institution or fintech, with at least 2–3 years in a quality control, audit, testing, or risk oversight capacity.

• Prior experience managing or mentoring a team of testers, analysts, or auditors.

• Deep knowledge of AML program components including CIP/KYC, EDD, transaction monitoring, SARs, sanctions screening, and customer risk rating methodologies.

• Strong understanding of risk-based testing practices, sampling techniques, and control evaluation strategies.

• Experience implementing or optimizing testing procedures through automation, dashboards, or testing tools (e.g., Power BI, Alteryx, workflow platforms).

• Excellent verbal and written communication skills, including experience preparing issue summaries, executive reports, and test findings.

• CAMS certification strongly preferred; other compliance or audit-related credentials are a plus.

• Strong critical thinking, organizational, and project management skills, with the ability to manage multiple workstreams in a fast-paced, dynamic environment.

• Familiarity with banking-as-a-service (BaaS) models or fintech partnerships is highly desirable.

Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA.

Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.


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