Quality Assurance Manager

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Human Resources Administration (HRA) is recruiting for one (1) Administrative Director of Social Services NM-I to function as Quality Assurance Manager, who will:

- Oversee and implement quality assurance programs to ensure the effectiveness, efficiency, and compliance of all operations within the department.

- Responsible for developing and implementing a comprehensive quality assurance strategy to evaluate the performance and compliance of various programs and services within the Placement Division Executive Office.

- Analyze performance data to identify areas for improvement, track trends, and develop action plans to address issues.

- Develop, maintain, and update quality standards, benchmarks, and indicators to measure program and service effectiveness.

- Prepare detailed reports on quality assurance findings and recommendations. Communicate results to the Executive Team and other relevant stakeholders.

- Provide training and guidance to staff on quality assurance best practices and assist in the implementation of necessary changes.


Hours/Schedule: Monday – Friday 9am-5pm

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.