Quality Assurance Officer LA

Job Title: Quality Assurance Officer

Department: OP – Quality Assurance

Classification: Non -Exempt/Exempt

Reports to: Quality Assurance and Risk
Control Manager

Summary/Objective:

The Quality Assurance Officer will assist
the Quality Assurance and Risk Control Manager (QARCM) to develop and carry -out
the Bank’s Quality Assurance Program. The Quality Assurance Group ensures that risks
associated with the front -line activities are effectively identified, measured,
monitored and controlled consistent with the Bank’s established policies.

The Quality Assurance Officer will assist
the Quality Assurance Manager to test internal controls to

ensure accuracy of processes/procedures
and documentation. The Quality Assurance Officer will need to adhere to the
plan as directed by the QARCM in order to identify operational, regulatory and compliance
risks, ensuring that proper controls, procedures, and training are in place to
help mitigate these risks; and help to perform regular risk assessments,
particularly for new account opening and/or consumer compliance programs. The
Quality Assurance Officer must maintain all QC documentation in conformance
with Bank policies.

Essential Functions:

1. Review daily teller balancing sheets
to make sure proper sign -off by staff and officers.

2. Review daily branch consolidated
reports to make sure proper sign -off by staff and officers.

3. Self -audit maintenance – review branch
self -audit reports to validate dual signatures and accuracy of data.

4. Account Opening Documentations –
review deposit account documentation to validate 4. Account Opening
Documentations – review deposit account documentation to validate compliance with
regulations and bank policy. Maintain the error dashboard and ensure
remediation processes for all branches. Analyze monthly and quarterly data for
risk assessment purposes.

5. Review remote deposit capture
transaction reports for proper sign -off.

6. Conduct user access semi -annual
reviews to comply with FFEIC IT requirements.

7. Review and monitor the ICBC -USA Ticket
System to ensure that system user administration

is timely and accurate.

8. Conduct controls testing for various
consumer deposit and/or lending regulations such as

Funds Availability (Reg. CC), EFT (Reg.
E), TISA, TILA, RESPA, ECOA, etc.

9. Ad -hoc quality assurance reviews such
as for new products or existing promotional campaigns.

10. Other duties as assigned by QARCM or
the Head of Operational Management.

11. Provide on -going support,
communication and training to branch staff and business units.

12. Prepare reports for the QARCM to
identify and rectify control exceptions, violations of law and

program quality in general.

Competencies:

1. Knowledge of BSA/AML regulations and
bank policy and procedures.

2. Knowledge of enterprise risk
management concepts including SOX, COSO, FFIEC and Safety and

Soundness.

3. Ability to work with branch or branch
operations for a depository banking institution.

3 Conduct effective due diligence when
monitoring documentation errors to ensure compliance

4. Effective communication and training
to business units

5. On -going regulatory and policy
education and compliance

6. Ability to perform services in person
from a Bank office or branch to, among other things, access

the Bank’s computer systems and engage in
an interactive environment with co -workers

Supervisory Responsibility:

Travel Requirements: Occasional commute
to local branches and periodic travel to other regions of the bank.

Required Education and Experience:

Bachelor's degree (B. A. or B. S.) from
four -year college or university. Minimum of three years of

experience or equivalent combination of
education and experience in any one of the following areas:

• Compliance

• Operations or Quality Control and Risk

• Operational Risk Management (includes
audit, legal, credit risk, market risk, or the management of a process or
business with accountability for compliance or operational risk)

• Retail Banking

Additional Qualifications:

Certified Anti -Money Specialist is a
plus. Bank may reimburse new hire to take the CAMS exam

after probational period is achieved.

Language/Communication Skills:

Fluency in Cantonese or Mandarin is a
plus but not required.