Quality Assurance Specialist

Description

Now Hiring – Quality Assurance Specialist

Location: Fort Myers, Florida – On-site (3660 Broadway)

Radiology Regional is one of the largest physician-driven diagnostic imaging providers, with 13 imaging centers in Southwest Florida. We are seeking a dynamic person with a passion to care for others in the communities we serve. For over 50 years we have earned trust and confidence because of their patient care experience.

Job Summary:

As a part of the Patient Scheduling team, the Quality Assurance Specialist will be responsible for monitoring and evaluating inbound and outbound calls. This role works closely with internal stakeholders to ensure high standards of customer service, accuracy, and efficiency in the scheduling process.

Essential Job Responsibilities

• Monitor calls to assess agent performance against quality standards and SOPs.
• Provide constructive feedback and coaching to scheduling associates.
• Identify training needs and areas for improvement.
• Conduct call calibration sessions with leadership team.
• Analyze quality metrics and prepare reports on performance.
• Assist in developing and updating quality assurance procedures and guidelines.
• Ensure compliance with all federal, state, and company regulations and policies.
• Maintain accurate quality monitoring records and documentation.

In addition to a collaborative work environment, we offer a generous compensation package:

• Competitive medical, dental and vision benefits plans
• Life and long-term disability insurance
• Three weeks paid time off
• 401k with a generous company contribution
• Six paid holidays
• Imaging services for employees and immediate household

And much more!

Radiology Regional is an Equal Opportunity Employer.

Shift Hours: Monday-Friday, vary between 7:30am-5:30pm

Requirements

• High School Diploma or GED required. Bachelor’s degree or equivalent work experience in field preferred.
• Experience with coaching and training individuals or groups.
• Two (2) or more years’ customer service experience in healthcare preferred.
• Outstanding customer service skills & dedication to providing exceptional customer care.
• Ability to work in a team environment.
• Excellent verbal and written communication skills.
• Ability to negotiate, suggest, and implement changes within the organization.
• Proficient in Microsoft Office.
• Must be able to effectively deal with people at all levels inside and outside the organization.
• Detail-oriented.