Quality Assurance Specialist

The Organization
 

San Gabriel/Pomona Regional Center (SG/PRC) is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services (DDS) to provide services and supports to individuals with intellectual and developmental disabilities. We proudly serve 30 cities across the Foothill, Pomona, and El Monte Health District within Los Angeles County. Our services span the full lifespan from infants and toddlers, school-age children, and transition-age youth to adults and aging adults. At SG/PRC, our work is guided by compassion, collaboration, integrity, and a shared commitment to making a meaningful difference in the lives of the individuals and families we serve. 

The Position

Under the general direction of the Manager of Quality Assurance, the Quality Assurance Specialist is responsible for monitoring, evaluating, and supporting vendor programs to ensure compliance with applicable standards, regulations, and organizational expectations. The role also provides technical assistance, conducts investigations, and collaborates with internal and external stakeholders to promote high-quality services.

Essential Job Functions

• Conduct quality assurance monitoring of existing and newly developed vendor programs, including but not limited to: Community Care Facilities (including Specialized Residential Services), Day Programs, Health Facilities, Independent and Supportive Living Programs, Infant Development Programs, After-School Programs, and programs previously funded under Habilitation (e.g., Work Activity Programs and Supported Employment).
• Provide technical assistance, guidance, and training to vendors regarding program design, service delivery, and compliance with regulatory and organizational requirements.
• Investigate complaints related to vendor services, ensuring timely, thorough, and objective review and resolution.
• Review and communicate quality assurance evaluation results; provide follow-up with vendors to support corrective actions and continuous improvement.
• Address and resolve vendor concerns regarding evaluation findings; maintain effective communication with Service Coordinators and management regarding program or facility issues.
• Collaborate with regional center staff and external agencies on projects, initiatives, and interagency agreements to enhance service quality and coordination.
• Ensure compliance with applicable laws, regulations, agency standards, policies, and procedures.
• Perform other related duties as assigned.

Employment Standards

• Bachelor’s degree in social services, human services, business administration, or a closely related field required.
• Minimum of three years of experience working with individuals with developmental disabilities.
• Master’s degree in a related field may substitute for one year of the required experience.

Other Essential Requirements

Employees using a private vehicle for agency purposes must maintain a valid driver's license and minimum liability insurance coverage.

Knowledge and Abilities

• Knowledge of the characteristics and needs of individuals with developmental disabilities.
• Understanding of intervention strategies and behavior support techniques.
• Knowledge of quality assurance and program evaluation methods, including assessment techniques and procedures.
• Familiarity with applicable regulations, including Titles 17 and 22.
• Ability to independently plan, organize, and prioritize work; establish goals and objectives, and manage multiple assignments effectively.
• Strong verbal and written communication skills.
• Effective problem-solving and conflict resolution skills.
• Ability to interact professionally and respectfully with individuals from diverse cultural and social backgrounds.
• Proficiency in Microsoft Word and general word processing software.
• Bilingual or multilingual proficiency is highly desirable.
• This list is not intended to be all-inclusive; additional knowledge, skills, and abilities may be required.

Physical Demands & Work Environment

• 75% of sedentary work is performed in an office environment.
• 15% light walking field based (Observations, annual reviews, Meetings)
• 10% Driving to and from field-based responsibilities.
• Clear verbal communication in person and by phone. 
• Occasional lifting, pushing, or pulling of items up to 30 pounds. 
• Adequate visual acuity to read documents, use a computer monitor for prolonged periods, and review detailed information. 
• Work occurs in a typical office setting with standard lighting, temperature, and moderate noise levels. 
• Employees are expected to follow safe and ergonomic work practices.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.