Quality Assurance Specialist

This role is responsible for ensuring new owners understand their paperwork and contracts and that owners have all the information they need to feel comfortable with their purchase. You are also responsible for working closely with sales staff to maintain a high quality of customer service throughout the sales process and after the sale is closed. Be part of a high-quality team that offers outstanding client services!

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from day one.
• Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities.
• And so much more!

• Assist in explaining purchase documents to owners such as Club rules and regulations, Hilton Dedication Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
• Provide copies of all signed documents for completeness and accuracy to the guests
• Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
• Order, maintain inventory, prepare and send all owner kits and POS’s to Purchasers
• Resolve any open issues preventing a contract from PTO or recording
• Directly responsible for follow-up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
• Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams’ volume reporting
• Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Required Qualifications:

• High School Diploma
• 3 years Quality Assurance experience in a Timeshare environment
• 3 years hospitality/guest service experience
• Availability to work evenings, weekends, and holidays.
• Excellent communication and interpersonal skills
• Proven track record to collaborate and work on a team

Preferred Qualifications:

• Bachelor’s Degree
• Current Notary License

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.