Quality Assurance Specialist I

Job Summary Overview

The position is responsible for performing accurate and timely audits of various deposit account transactions including, but not limited to:

• Business and Consumer Deposit Account and Share Openings
• Business and Consumer Deposit Account Modifications
• Address Verifications 
• Statement Validations 
• Spool Log review 
• Signature Guarantee Review
• Reviewing and supporting staff with exception review and resolution

Essential Job Functions  

• Responsible for ensuring appropriate documentation and archival standards are maintained for all audits performed.
• Familiarity with tools, concepts, and methodologies of quality assurance (QA).
• Strong organizational and problem-solving skills with great attention to detail.
• Ability to articulate State and Federal regulatory findings within ACES to front line staff (CIP, OFAC, Reg GG, BSA, etc.)
• Works closely with other departments to remediate findings.
• Assists in completing research and drafting audit responses for quality control/compliance audit findings.
• Assists with targeted audits outside of normal day-to-day work as needed.
• Adheres to quality standards for consistent, high-quality service.
• Ability to develop, drive and communicate with peers on tasks and goals.
• Provides support for other functions within the department.
• Performs other job-related duties as assigned.

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED). Three (3) years of experience in a financial institution including two (2) years’ experience in quality assurance, branch/deposit operations or member/account services required, or any combination of education and experience. 

Knowledge, Skills, and Abilities

Knowledge of computers and standard Windows software applications. Ability to type 45 words per minute. Ability to perform 10-key accurately. Ability to read, write, speak, and use proper grammar in English. Ability to communicate in person, on the telephone, and through written business correspondence. Ability to interpret and analyze written reports, instructions, correspondence, and procedure manuals. Ability to speak effectively to vendors and system owners regarding projects and organizational initiatives. Ability to calculate rates, ratios, and percentages. Ability to make decisions based on training, common sense understanding, and guidelines. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding when dealing with problems involving variables in standardized situations. 

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

None.

Hybrid Work Environment and Physical Demands

The employee is occasionally required to reach with hands and arms. The employee is regularly required to stand or sit; use hands to finger keys accurately when using calculator machines or computer keyboards. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distant vision, and peripheral vision. The noise level in the work environment is quiet. Must be able to travel independently to department and branch locations. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.