Quality Assurance Specialist - QA

Morrison Center is seeking an experienced Quality Assurance Specialist to work on our Compliance Team. This role will be based out of Westbrook, ME. 

The Quality Assurance Specialist is responsible for supporting organizational compliance, quality improvement, and regulatory monitoring activities across Behavioral Health (DLC) and Home and Community Supports Services (HCSS) licensed programs. This role conducts internal audits, compliance reviews, trend analyses, and corrective action monitoring to ensure adherence to regulatory requirements, DLC Behavioral Health Licensing standards, organizational policies, and applicable regulations. 

The Quality Assurance Specialist also coordinates quarterly risk management reviews and supports ongoing risk prevention activities.  

Risk Management Responsibilities 

• Support organizational risk prevention and management activities. 

• Coordinate and document required quarterly risk management reviews related to: 

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  • Service modalities and practices involving risk or limitation of choice 
  
  
  
  

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  • Restrictive interventions, including restraint and seclusion 
  
  
  
  

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  • Client danger-to-self or others determinations 
  
  
  
  

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  • Physical plant and environmental safety concerns 
  
  
  
  

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  • Client grievances, incidents, and accidents 
  
  
  
  

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  • Medication administration concerns 
  
  
  
  

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  • Confidentiality and privacy breaches 
  
  
  
  

• Develop, monitor, and track corrective action plans related to identified risks and compliance concerns. 

• Assist leadership with organization and preparation of documentation related to the annual risk assessment. 

Benefits of the Job:

• Generous Paid Time Off


• 12 paid holidays


• 403(B) Retirement


• Medical, Dental, Vision


• Short Term/Long term Disability


• Voluntary Life and AD&D Insurance


• Flexible Spending

Essential Functions:

Quality Assurance & Compliance 

• Conduct internal quality assurance reviews and compliance audits across programs and services. 

• Monitor compliance with all regulations, licensing standards, organizational policies, and documentation requirements. 

• Identify compliance concerns, operational risks, documentation deficiencies, and quality improvement opportunities. 

• Prepare written audit findings, trend analyses, summaries, and compliance reports for leadership review. 

• Track, monitor, and follow up on corrective action plans to ensure timely resolution of identified concerns. 

• Maintain audit tools, review templates, compliance trackers, and quality assurance records. 


•  HCSS Compliance Monitoring: Conduct and coordinate HCSS internal reviews to include 

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  • Client Rights & Protections: Verify client rights are communicated, documented, and protected. Monitor compliance related to abuse, neglect, exploitation prevention, incident reporting, and grievance procedures. 
  
  
  • Service Delivery: Audit services to ensure alignment with authorized plans and person-centered practices.
    Review documentation to confirm quality standards have been met. 
  
  
  • Assessment & Planning: Ensure assessments, ISPs, and service plans are current, complete, and compliant.
    Verify measurable goals and client participation in planning processes. 
  
  
  • Staffing & Supervision: Review personnel records for qualifications, training completion, supervision documentation, and background checks. 
  
  
  • Health & Safety: Monitor compliance related to incident management, medication support practices, emergency preparedness, and environmental safety. 
  
  
  
  


•  DLC Behavioral Health Licensing Compliance:Monitor compliance with DLC Behavioral Health Licensing standards including: 
  
  
  
  • Complaint Investigation & Client Rights 
  
  
  • Eligibility, Assessment & Service Planning 
  
  
  • Discharge Processes 
  
  
  • Governance, Administration & Personnel 
  
  
  • Medication Administration Oversight 
  
  
  • Records Management 
  
  
  • Quality Improvement 
    
  
  
  • Facility & Safety Compliance 
  
  
  • Program-Specific Standards 
  
  
  
  

Morrison Center is a private, non-profit organization whose mission is to provide comprehensive, individualized support services to children and adults with developmental disabilities.

Morrison Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.