Quality Assurance Specialist - SC/ Lilly's Place-11-205

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Quality Management (QM) Coordinator is responsible for promoting quality programmatic achievement and performance improvement throughout The Salvation Army (TSA) Alegria through ongoing monitoring and departmental coordination of government contracts, licensing, and TSA requirements.

Essential Functions

Human Resources

• Monitor personnel requirements outlined in contracts and licensing regulations and ensure human resource records include evidence of qualifications.


• Identify and communicate training opportunities to staff with education requirements outlined in contracts and regulations.


• Assist in the implementation and documentation of in house training to ensure policies and procedures are followed.

Quality Management

• Record client grievances and manage documentation of complaints and organization responses.


• Manage client file audits to ensure documentation is complete according to contracts and licensing and report results to the Quality Management Committee.


• Solicit client feedback through survey and interview process that determines both access to and satisfaction with services.


• Maintains current and accurate records of all relevant quality management communications, audits, and corrective action plans with regulatory and funding agencies.

Quality Management Meetings

• Meet with the Quality Management Committee on a monthly basis to review grievances, incident reports, client feedback, outcome performance, and file audits. Maintain accurate minutes of meetings.


• Maintain the Quality Management Plan to remain current with policy, contracts, and regulations.

Program Statistics

• Gathers relevant data and compile statistical program reports for contracts and internal reporting.


• Audit data collection to ensure statistical information is accurate and reflects requirements of contracts.

This position description has been assigned to indicate the general nature and level of work performed by employees in this classification.  It is not designated to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this position.

Minimum Qualifications

• S. or B.A. Degree or equivalent with a minimum three years of working experience.


• One year experience working with cross-department projects using analytical and communication skills.


• Two years of administrative experience


• Knowledge of County of Los Angeles Quality Management requirements


• Must pass criminal records check, TB test, and physician screening

Skills, Knowledge & Abilities

• Demonstrate high ethics and integrity.


• Basic knowledge and sensitivity regarding issues of homelessness and/or HIV/AIDS


• Excellent communication skills, both verbally and written.


• Strong results oriented and detail oriented problem solving skills.


• Ability to maintain detailed and accurate records meeting QM deadlines.