Quality Assurance / Training Coordinator

ESSENTIAL FUNCTIONS

• Schedules and conducts QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap and billing documentation.
• Conduct comprehensive record reviews
• Conducts physical site inspections of homes and programs
• Submits a quarterly report card to the National Compliance and QA Director and to the Regional/State Director
• Conducts 30-day initial audit of all new homes and programs
• Audits individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct.
• Communicates findings of audits to the Regional/State Director, Executive Director and National Compliance and QA Director.
• Recommends any necessary changes in current policy and procedures
• Chairs local QA committees
• Conducts investigations as needed
• Conducts training sessions covering specified areas such as new employee orientation, on-the-job training, program/service-related training, refresher training and train the trainer.
• Establishes, develops, maintains and updates training tracking spreadsheet and recordkeeping system.
• Maintains current list of certified trainers. Notifies trainers when certifications are due for renewal and secures documentation upon completion for trainer records.
• Maintains and continuously audits all training documentation, ensuring compliance with state and company requirements. May conduct in-house trainings.
• Communicates non-compliance of required training to supervisors and employees and work to resolve issue.
• Maintains trainer certifications in the following areas: Person Centered Training (Gentle Teaching), State approved crisis intervention/response training. CPR/First Aid, and other trainings as required by the State and Community Options.
• Confers with direct supervisor to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies. Updates training to meet ongoing needs

NON-ESSENTIAL FUNCTIONS

• Cooperate with internal and State inspections and investigations
• Attends staff meetings as determined by supervisor
• Attends conferences, seminars and training relevant to the position
• Maintains a master file of all audits

KNOWLEDGE AND SKILLS

• Commitment to and knowledge of community-based support for persons with disabilities
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations and monitoring corrective actions.
• Ability to maintain effective relationships with other management staff, employees, new hires, and the general public.
• Excellent time management skills and the ability to develop and implement multiple priorities.
• Ability to present facts and recommendations effectively in oral and written form.
• Independent judgment is required to plan, prioritize, and organize diversified workload.
• Ability to demonstrate poise, tact, and diplomacy.
• Excellent presentation and verbal skills.
• Experience using Microsoft Office 365.
• Knowledge and understanding of local regulatory agency operations.

EDUCATIONAL AND WORK EXPERIENCE

• Bachelor’s degree in a related field or equivalent, and three years related experience
• Any equivalent combination of experience and training

REQUIRED LICENSES AND/OR CERTIFICATES

• Valid driver’s license with satisfactory driving record

WORKING CONDITIONS

• Ability to work in a fast-paced environment, handling multiple priorities
• While performing the duties of the job, employee travels by automobile, utilizing own vehicle, and is exposed to changing weather conditions
• Travels throughout a designated region
• Minimal hazards, general office working conditions
• Flexible schedule as determined by supervisor