Quality Audit Analyst - WBI

About the role\n\n The Quality Assurance and Training Specialist will be a subject matter expert within the assigned department and Symetra Best Practices and Process. The position will identify learning opportunities, provide timely quality feedback and resolve issues while setting expectations regarding process, service in/or performance guarantees.\n\nWhat you will do\n\nQuality analysis of the claims process for:\n\n * Accuracy with liability and financial decisions\n * Appropriate use of internal and external risk resources\n * Processing is performed timely and accurately\n * Adherence to legal and operational compliance requirements\n * Communication of results to individuals and management\n\n\n\nAnalyze results:\n\n * Assess skill gaps and make recommendations for solutions\n * Collaborate with peers and organizational partners to ensure consensus and consistency\n * Provide support and mentor individuals as needed\n * Participate in ad hoc audits, projects and initiatives as assigned\n\n\n\nWhy Work at Symetra\n\nHere\u0027s what some of our employees share about why they choose to work at Symetra:\n\n\"Joining Symetra was the best career move I\u0027ve ever made! Friends encouraged me to apply, and from day one, I felt truly welcomed. Even as a telecommuter, I feel deeply connected and engaged with my team--we\u0027ve built strong working relationships and genuine friendships. I love my job, the people, and the opportunity to learn something new every day.\" \\- Toni M., RFP Analyst\n\nWhat we offer you\n\nBenefits and Perks\n\nWe don\u0027t take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.\n\n * Flexible full-time or hybrid telecommuting arrangements.\n * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.\n * Paid time away including vacation and sick time, flex days and ten paid holidays.\n * Give back to your community and double your impact through our company matching.\n * Want more details? Check out our Symetra Benefits Overview.\n\n\n\nCompensation\n\nHourly Range: $27.10 - $45.16 plus eligibility for annual bonus program.\n\nWho You Are\n\n * High school diploma or equivalent work experience, college degree a plus.\n * Professional certifications or designations appropriate and relevant for this role.\n * 3-5 years of cumulative, relevant experience\n\n\n\nPlease review Symetra\u0027s Remote Network Minimum Requirements:\n\nAs a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees\u0027 internet connection:\n\n * Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC\u0027s definition of \"broadband.\"\n * Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.\n * Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.\n\n\n\nWhen applying to jobs at Symetra you\u0027ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra\u0027s standard as outlined above.\n\nIdentity Verification \n\nSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.\n\n \n\nFailure to comply with verification procedures may result in:\n\n * Disqualification from the recruitment process\n * Withdrawal of a job offer\n * Termination of employment and other criminal and/or civil remedies, if fraud is discovered\n\n\n\nWe empower inclusion \nAt Symetra, we aspire to be the most inclusive insurance company in the country. We\u0027re building a place where every employee feels valued, respected, and has opportunities to contribute.\n\nInclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.\n\nCreating a world where more people have access to financial freedom \nSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we\u0027re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they\u0027re buying, and we design products--and operate our company--to stand the test of time. We\u0027re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.\n\nFor more information about our careers visit: https://symetra.eightfold.ai/careers\n\nWork Authorization \nEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.\n