Quality Auditor

At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives. We make it possible for people living with disabilities or mental health issues to achieve their personal or career goals and live life to the fullest. We'd like to think we have the best jobs in the world - keep reading to learn more about working here at Accord.

About the Role

As a Quality Auditor at Accord, you will play a key role in enhancing operational efficiencies and accuracy by auditing case management records, ensuring we maintain ongoing excellence in quality.

Job Location

Hybrid: You will mainly work out of the St. Paul office but also will work from home.

Essential Responsibilities

• Audit service records, including service plans, budget allocations, and service authorizations to evaluate whether information is recorded accurately, is reflective of person-first language and person-centered goals, and there is no duplication of services. 
• Apply in-depth knowledge of Accord policies and procedures, rules and regulations of the State of Minnesota, and requirements of contracted providers to the audit process. 
• Conduct quality audits across the department; seek areas for improvement, identify issues and trends, and create action plans to correct problem areas.
• Analyze data to identify trends or patterns of incomplete or missing information, inconsistencies or inaccuracies with documentation, or needed areas of improvement. 
• Communicate audit findings to department leaders; collaborate with others to develop plans to address any issues or errors present. 
• Document billable audit services in the electronic health record/database system within 1 business day.
• Meet or exceed minimum billing standards. 
• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) served.

• Be forward thinking; identify and propose opportunities to improve the case management program and audit process. 
• Serve as a representative of the agency to the people we serve, our community partners and external constituents.  Be a positive role model for other employees.
• Complete and document all required training relevant to the position to increase knowledge and stay current with changes.
• Demonstrate excellent written and oral communication skills/abilities.
• Perform other duties as required or assigned.

Education

• Bachelor’s degree required.

Skills & Experience

• Must have at least one (1) year experience in a case management and quality initiatives required.
• Knowledge of human service programs and practices.

Competitive wage ($65,000-80,000) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.

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