Quality Compliance Auditor

Job Title: Quality Compliance Auditor

Department: Quality

Reports to: Director of Quality

Exemption: Full-Time, Non-Exempt

Location: Onsite - Covington, LA. (Hybrid schedule with 2 WFH after orientation)

Position Summary

The Quality Compliance Auditor supports LOPA’s compliance efforts through managing occurrence and deviation processes, designing and executing internal audits, and coordinating external audit readiness activities. This role evaluates organizational adherence to policies, procedures, and applicable regulatory standards, and collaborates with leadership to identify areas for improvement and ensure sustained compliance and audit preparedness.

Essential Functions

• Must be able to effectively operate Google suite applications as well as learn and adopt computer skills to effectively update and communicate within programs such as LOPA’s referral management software and quality management software and hospital electronic medical records systems.
• Must be able to effectively and professionally communicate via different media, including, but not limited to, verbal, written and digital media. Communication may be both for internal and external audiences.
• Must be able to utilize current organizational resources to determine next steps in the process.
• Must be capable of executing LOPA’s occurrence and deviation procedures to ensure adherence to company and industry standards.
• Must be capable of independently assessing occurrence and deviation reports to determine an appropriate course of action.

Job Role Expectations

• Through the occurrence and deviation processes and internal audits, supports the Director of Quality in assessing regulatory compliance of all agency processes.
• Analyzes occurrence and audit findings to recommend processes for targeted improvements.
• Designs materials for, and takes lead in the performance of, comprehensive preparations for audits by CMS, FDA, OPTN, and external partners.
• Develops, conducts, and documents internal audits to monitor adherence of process performance to process expectations and adherence of process performance to standards.
• Manages the occurrence and deviation process.
• Collaborates with leadership to develop action plans that prevent reccurrence of occurrence and audit findings.
• Establishes and maintains a monitoring system to assess the effectiveness of implemented preventative action plans.
• Uses fundamental quality tools including Flowchart, PDSA and RCA..

Organizational Expectations

• Uphold LOPA core values of selfless, authentic and passionate.
• Use constructive and positive communication.
• Be a team player.
• Hold yourself and others accountable.
• Keep a positive attitude.
• Be respectful of others.
• Timely completion of all required educational training and tasks by assigned due date.
• Support the training of other employees as needed.

Work Environment

• Possible exposure to communicable diseases, bloodborne pathogens, airborne illnesses, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.
• May, at times, have exposure to blood, packaged organs and tissues for transplant and/or research in a hospital setting or while in the office.
• Work is done indoors in an office setting.

Physical Demands

• Sedentary work that primarily involves sitting, some opportunities for standing work

and breaks.

Work Hours

• Full time, standard office hours. No expectation of overtime.

Education and Experience

• Bachelor’s degree in Health Information Management, Business, Health Sciences, or a related field.
• Advanced coursework in Quality Management preferred; OR more than four years
• of related experience/training; OR an equivalent combination of education and experience.

Key Aspects of the Role

• Strong foundation in Quality Assurance (QA), Performance Improvement (PI), and
• Regulatory Compliance.
• Experience applying continuous improvement principles and monitoring outcome measures.
• Ability to collect, interpret, and analyze data to inform decision-making and demonstrate impact.
• Proficient in developing, interpreting, and communicating numerical data.
• Knowledge of medical terminology and familiarity with healthcare structures, systems, and services.
• Skill in building and maintaining effective working relationships with internal teams and external partners.
• Skilled at presenting information effectively in both one-on-one and small group settings.
• Ability to read, write, and clearly interpret instructions, correspondence, and reports.
• Proficiency with standard office applications (e.g., email, word processing, spreadsheets); CRM or database experience a plus.
• Capacity to adapt to a dynamic, fast-paced environment while maintaining attention to detail.
• Commitment to confidentiality, ethical practice, and upholding LOPA’s core values.
• Strong written and verbal communication skills, with the ability to connect across diverse audiences.
• Strategic thinking skills to align daily work with organizational goals and the broader mission.
• Ability to read, write and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to develop, interpret and present numerical data.
• Ability to apply common sense understanding and to solve problems.