Quality Control and Retirement Services Specialist

Position Summary:

The Quality Control and Retirement Services Specialist performs detailed quality control reviews of retirement and other tax-favored accounts to ensure compliance with IRS IRA regulations and internal policies in a shared services environment. This role ensures the accuracy, completeness and integrity of retirement account processing in support of audit readiness and regulatory compliance. The position also provides cross-functional quality control support within deposit operations, such as new accounts and account maintenance, as needed, and works closely with the Quality Control Lead and operational teams in a collaborative, team-based environment.

Duties and Responsibilities:

1. Perform quality control reviews of retirement account applications, contributions, distributions, and related documentation to ensure accuracy and compliance with IRS IRA regulations and internal policies.
2. Review and quality control IRA signature cards, retirement account maintenance requests, renewals, and other retirement related transactions.
3. Ensure adherence to applicable IRS rules, regulatory requirements, and internal procedures governing retirement and tax favored accounts.
4. Identify, document, and appropriately escalate processing errors, trends, or potential compliance risks, while maintaining clear, accurate, and audit ready quality control documentation to support internal reviews, regulatory examinations, and internal and external audits.
5. Provide quality control support for additional deposit operations quality control areas, including new accounts, maintenance, and other assigned Quality Control functions, based on workload demands and business priorities, for non-retirement accounts.
6. Apply established quality control standards when reviewing non retirement account documentation and transactions.
7. Work with other Quality Control team members to align daily assignments, maintain coverage, and support operational deadlines.
8. Cross train in additional Quality Control functions to support team flexibility, continuity, and evolving operational needs.
9. At the direction of the manager, support regulatory compliance efforts and continuous process improvement initiatives.
10. Assist with training and onboarding activities related to retirement quality control processes, cross functional Quality Control support, and Quality Control best practices as needed for member bank employees.
11. Identify recurring issues or trends and support efforts to improve accuracy, efficiency, and risk mitigation across operational teams.
12. Comply with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
13. Other duties as required.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.

Qualifications and Skills:

1. Minimum of 2–3 years of experience in a banking, financial services, or operations environment is required.
2. Prior experience performing quality control or compliance activities related to retirement or other tax-favored accounts within banking or financial services preferred.
3. Working knowledge of IRS IRA rules and retirement account regulations, including the ability to identify errors, inconsistencies, or compliance issues preferred.
4. Experience supporting regulatory compliance, audit preparation, or risk control functions preferred.
5. Ability to learn and use core banking systems and retirement platform tools is required. 
6. Proficiency with Microsoft Office (Excel, Word, and Outlook) is required. 
7. Experience with file management and record keeping is required. 
8. High school diploma or equivalent required; associate or bachelor’s degree in Business, Finance, Accounting, or a related field preferred.

Necessary competencies:

1. Accountability
2. Integrity
3. Confidentiality
4. Detail Orientation
5. Quality Focus
6. Critical Thinking
7. Process Orientation
8. Communication
9. Collaboration

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law