Quality Control Manager

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.

If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Quality Control Manager. In this role, your focus will be to ensure technical compliance and exceptional quality of Phillip Jeffries products. You will report to the Pre-Production Manager and work a hybrid schedule, which requires you to be on-site in our Fairfield, NJ office 3-4 days per week.

What You’ll Be Doing

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  Leadership
  
  
  
  • Support quality control through inspections, product testing, installation evaluations, and claims documentation
  
  
  • Apply defined product quality tolerances in collaboration with Design Logistics, Product Development, and suppliers, while reporting discrepancies to the Quality Manager
  
  
  • Help streamline claim processing, defect escalation, and issue reporting to ensure speed, accuracy, and cost-efficiency
  
  
  • Maintain and update the centralized defect database to identify trends and support Sales and Customer Experience teams
  
  
  • Contribute insights to Quality Assurance to generate actionable claims reports and support vendor improvement initiatives
  
  
  • Assist in improving color consistency by following standardized grey scales and monitoring vendor adherence
  
  
  • Participate in vendor meetings (via phone or Zoom) to share quality observations and align on standards
  
  
  • Collaborate with the Quality Control Technician team to achieve shared inspection and reporting goals
  
  
  • Engage in regular team meetings to stay aligned, share updates, and receive guidance
  
  
  • Foster a collaborative, solutions-oriented team culture that drives continuous improvement
    
  
  
  
  


• Product Development 
  
  
  
  • Product Testing & Certifications Oversight 
    
    
    
    • Assist with domestic and international fire testing procedures to ensure compliance and timely testing across all product collections
    
    
    • Track testing activities and submit budget-related documentation to support cost control and accuracy
    
    
    • Gather information on sustainability certification requirements and help facilitate vendor communications under the guidance of the Quality Manager
    
    
    • Support Sales teams by preparing assigned testing results and sustainability documentation in coordination with the Quality Control Technician team
    
    
    
    
  
  
  • Product Installation Testing
    
    
    
    • Support the Technician team in conducting installation testing for new collections and document observations based on established guidelines
    
    
    • Complete assigned pre-launch testing tasks within required timeframes to ensure readiness for product collection releases
    
    
    • Provide feedback to the Marketing team on installation instructions and handling guides based on testing outcomes
    
    
    
    
  
  
  • Training, Documentation & Internal Collaboration
    
    
    
    • Support internal training efforts by preparing materials and participating in sessions focused on Quality Control protocols and testing procedures
    
    
    • Maintain assigned sections of process documentation, inspection SOPs, and certification records in alignment with established standards
    
    
    • Adhere to defined Service Level Agreements (SLAs) for processing technical inquiries, claims, and product documentation tasks
    
    
    • Contribute to quarterly reviews of product technical specifications by identifying and flagging discrepancies for correction
    
    
    • Ensure technical documents and updates are accurately filed in the WFX/PLM system as directed
      
    
    
    
    
  
  
  
  

What You Bring to the Table:

• 7+ years of experience in Quality Control, Product Development, Manufacturing, or Textile/Wallcovering industries.


• 3+ years in a leadership role overseeing Quality Control or Quality Assurance functions.


• Expertise in textile/vinyl construction, printing processes, adhesives, and fire testing standards (ASTM E84, EN 13501, etc.).


• Working knowledge of sustainability standards (LEED, low-VOC certifications, environmental product declarations).


• Strong experience with PLM systems (WFX preferred), quality data tracking, and KPI reporting.


• Formal training in Six Sigma, Lean Manufacturing, or equivalent continuous improvement methodologies strongly preferred.


• Exceptional written and verbal communication skills for cross-functional leadership and client-facing documentation.


• Strategic thinker with operational execution ability and a strong attention to detail.

The Phillip Jeffries Experience:

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive hourly wage ranging from $100,000 to $115,000, based on your experience and technical expertise


• Annual company bonus opportunity to reward your performance


• Annual Cost of Living increases that honor your growth and commitment


• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
  

Health Benefits That Take Care of You

• Comprehensive medical coverage with employee premiums as low as $30 per month
  
  
  
  • Coverage options for spouse, domestic partner, civil union partner, and family
  
  
  
  


• Health Reimbursement Account (HRA) to offset medical expenses


• Prescription, dental, and vision coverage to support whole-person wellness


• Flexible Spending Accounts (FSAs) for healthcare and dependent care


• Employee Assistance Program that supports your mental, financial, and physical well-being


• Pet insurance for your four-legged companions
  

Time to Recharge

• 18 paid personal days each year to relax, recharge, or travel


• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve


• Additional paid time off during our annual company closure between Christmas and New Year’s


• Earn extra paid time off by completing your annual wellness physical


• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home


• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.