Quality Control Reverification Team Lead

Join the company defining what it means to be an Impact Lender!

Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

RESPONSIBILITIES

(Duties and responsibilities may include, but are not limited to the following):

• To continuously review quality control reverification processes, procedures and capabilities in order to sustain the most cost effective and efficient methods for meeting quality requirements and making recommendations for improvement as appropriate.
• Provide day-to-day leadership and guidance to team of analysts to complete their file reviews
• Assist with escalations from Operations and QC Department Underwriters/Managers
• Analyze, generate and distribute reporting on a monthly basis on all reverification accounting and orders generated to Management, Investors, Agencies, Internal and External parties
• Develop, implement and maintain official system of recordation of all Reverification transactions
• Work closely with QC Director, Credit Risk, Operations Leadership, Investors, and Agencies
• Perform process level assessments of team production
• Monitor Analyst pipeline to ensure production is meeting published SLAs and reassign as needed based on capacity and needs
• Manage workflow and complete file reassignment as necessary
• Ensure Organization’s polices and procedures are upheld from an overall organizational standpoint  
• Approve timecards and time off requests as needed
• Complete annual reviews
• Conduct monthly one-on-one meetings with all analysts
• Conduct monthly team meetings and team huddles as necessary
• Serve as a mentor to analysts and provide feedback for growth, development, and career advancement
• Complete other tasks and ad-hoc projects as assigned
• AVM and Field review orders as per MM and Agency requirements
• Follow up on re-issues, transcripts orders, etc.  to ensure timelines are met
• Monitor vendor fees as necessary
• Serve as backup to the QC reporting analyst/ACES Administrator

QUALIFICATIONS

• Previous leadership experience
• 5 years mortgage background
• Ability to plan and organize tasks and change priorities as needed
• Detail-oriented
• Highly adaptive to change
• Dependable- consistently arrives to work on time, follows instructions, responds well to management requests, etc.
• Strong computer skills- including all Microsoft Office products
• Advanced Excel skills
• Ability to work in a fast-paced environment
• Ability to deliver both positive and negative feedback in a constructive manner
• Display servant leadership skills as part of Movement’s mission and vision, while still meeting the Organization’s objectives
• High emotional intelligence in order to work with differing personalities and behaviors amongst the team
• Ability to work extended hours (evenings and weekends, if needed)
• Excellent time management skills
• Excellent management of multiple tasks
• Ability to maintain the highest level of confidentiality
• Presents self in professional manner and possesses the ability to interact with all levels in the organization
• Strong interpersonal skills; listens well, works well within a team environment, ability to collaborate
• Team player
• Excellent written and verbal communication skills; must be able to clearly articulate deficiencies in a file in Process Unity as well as verbally
• Strong organizational skills
• Strong presentation skills
• ACES knowledge required
• Must report in office

The expected salary range for this position is between:

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay

• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE

• Retirement plan: 401(k) and Roth

• Paid Time Off: 16 days front loaded. Prorated based on the start date month

• 11.5 paid holidays per year

• Employee assistance program

• Excellent career growth opportunity

• Fun, team-focused working environment

• Employee driven community outreach program

• Relocation packages available

The application window is anticipated to close on:

We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com.