Quality Control Specialist

The Quality Control Specialist is responsible for ensuring that all commercial and ag purpose loans are documented, boarded to the core and serviced properly per the loan approval, internal policies & procedures and all compliance rules and regulations through regular auditing.

Essential Responsibilities

• Review and monitor Adverse Action files for procedural and regulatory compliance
• Review and monitor HMDA (Home Mortgage Disclosure Act) loans ensuring procedural and regulatory compliance
• Review and monitor CRA (Community Reinvestment Act) loans ensuring procedural and regulatory compliance
• Review and monitor daily post-audit reviews of all originated and renewed commercial and ag loans ensuring all executed loan documentation is in place per the loan approval
• Review and monitor daily new note audits per FDICIA ensuring loans are accurately set-up in the core
• Review and monitor daily file maintenance reviews per FDICIA including but not limited to all interest rate changes
• Assist with bank audit and exam requests to provide documentation, research and review assistance
• Stay educated and involved with all lending regulations to ensure current and future reviews, monitoring & audits are capturing what is required

Additional Responsibilities

• Remain knowledgeable with related department’s general processes and procedures including but not limited to Underwriting, Loan Production, Loan Service, Loan Closing and Imaging
• Actively collaborate with associates in related departments to help maintain strong relationships
• Regularly review and be knowledgeable about bank products and services.  Refer customers to other personnel to assist with cross selling of bank products
• Perform other duties as assigned or requested
• Complete all annual bank security and compliance training
• Adhere to Bank Security/compliance and policy guidelines for retail/commercial loan area
• Maintain confidentiality of customer information at all times
• Stay current on all compliance regulations required through training and education

• Associate’s degree in finance, Accounting, Business and/or similar field of education and/or minimum 5 years previous work experience in loan servicing, loan processing, loan closing, underwriting, banking or similar work experience.
• Well-developed interpersonal and communication skills (verbal & written) in order to communicate and relate effectively with associates
• Good accounting/math skills with the ability to work precisely with numbers and financial calculations.
• Demonstrated ability to represent the organization in a professional, positive manner
• Demonstrated problem solving skills with the ability to make independent decisions
• Strong organizational skills with the ability to prioritize multiple competing tasks and work in a fast-paced environment.
• Strong attention to detail with excellent follow up skills
• Demonstrated ability to take initiative and to provide ownership over own work in order to get the job done.
• Strong organizational skills, including the ability to prioritize and remain calm while working in a fast paced/deadline driven environment.
• Good working knowledge of Microsoft Office Suite, proficient typing/keyboarding skills and the ability and willingness to learn new programs and software.
• Ability to maintain confidential customer information.
• Ability to read, write, understand and speak English clearly.
• Ability to represent the organization in a professional, positive manner.

Preferred Qualifications  

• Bachelor’s degree or 5 years previous commercial loan processing, servicing, underwriting or compliance experience.
• Knowledge of Commercial and Agricultural loan documentation.
• Knowledge of banking regulations and compliance requirements.

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer.

Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.