Quality Control Specialist

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Performs prefunding reviews for approved loans, to identify and address defects prior to closing


• Performs post-closing reviews for closed loans, to evaluate and monitor the quality of the loan production process


• Performs servicing reviews, to ensure that mortgages are serviced in accordance with regulations and investor guidelines


• Informs Mortgage leaders of loan defects or process deficiencies, and assist with resolution and remediation of errors


• Performs regulatory reviews, to assess compliance with TRID, HMDA, ECOA, ATR/QM, RESPA, etc.


• Stays current with changing investor and industry guidelines, regulations, legal interpretations, and fraud alerts


• Independently investigates discrepancies and inconsistencies in any area of the mortgage department


• Assists with evaluating appraisal, valuation, and/or AVM quality


• Understands the general abilities and limitations of the mortgage and core systems, so that systemic errors can be identified


• Works with mortgage department staff to resolve loan deficiencies in a timely and courteous manner


• Conducts quality assurance testing related to consumer operational and servicing processing, to identify opportunities to enhance performance.


• Performs regulatory reviews to assess compliance with MLA and Servicemembers’.


• Maintains a high level of confidentiality in the review of credit union records and report

What You'll Need to Be Successful: 

• Associate’s degree from a two-year college or combination of two years of college experience


• 3 years of relevant experience preferred or equivalent combination of education and experience

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans


• Annual Healthy Living Fund Contribution


• Student Loan Repayment Program


• Competitive Salary


• Impressive 401(k) Contribution and Match Plan


• Paid Time Off Accrual


• 11 Paid Holidays

Visit WESTconsin Careers