Quality Control Specialist (Creative)

As a Quality Control Specialist, you are an excellent communicator who can work closely with Producers, Design Supervisors, Production Designers, Studio Artists and Technical artists to ensure assets are successfully delivered without errors. Mitigating risks and managing QC can be challenging, but your organizational and interpersonal skills are up to the test.

Working closely with our content creation department, you have a wholistic view of all the projects to ensure excellent quality control. As a self-starter, you work with the team from a project’s creation, to its archival. You apply your Quality Control skills to production outputs large and small including video executions, mobile applications, static creatives, HTML banners and digital products. You are excited by the fast pace of advertising and work to support the team.

This position requires full on-site attendance, five days per week, at the Barreal office (Heredia, Zona Franca Metropolitana) from 9:00 am to 6:00 pm (CR time)

You Will

• Monitor production compliance to provided standards and guidelines;


• Check for copy alignment, spelling, technical specification alignment, and technical errors on any output produced;


• Communicate errors and expected results clearly through written reports;


• Attend daily and weekly meetings with production and post-production teams to gather QC requirements.


• Monitor e-mail inbox and communication channels for incoming work;


• Report QC project status to Design Supervisors, Producers, and QA/QC Lead;


• Understand production/post-production workflow and advise when errors could be introduced;


• Organize, track, and ensure quality of final files before delivery to trafficking team or clients;


• Assist with data ingest and file archival on our various cloud tools and servers alongside the Asset Management team.

You Have

• Advanced English level (B2+/C1 reading, writing, and conversation)


• 3+ years in an advertising agency or other production or post-production studio


• Strong communication skills


• Broad knowledge of Adobe Suite software including but not limited to Photoshop & After Effects.


• Familiarity with tools like Figma for commenting and Adobe Acrobat.


• Understanding of asset and creative delivery specs and exporting standards for a variety of creative assets


• Strong organizational skills


• Strong sense of catalog organization and file naming convention to manage file storage


• Keen eye for design principles and strong attention to detail


• Proven ability to edit and proofread content for grammar, spelling, punctuation, and adherence to brand guidelines.


• Ability to apply and maintain consistency with brand standards across all deliverables.


• Experience in testing digital content for layout consistency, including fonts, colors, spacing, and ensuring no layout shifts.


• Conduct comprehensive final checks to ensure all deliverables meet quality standards before release.


• Work closely with producers and other team members to ensure all deliverables are aligned and meet project requirements.


• Understand the target audience to ensure content is appropriate and effective.

What We Offer

• Maternity and parental leave extra days


• Competitive benefits packages


• Vacation, compassionate leave, sick days, and flex days


• Access to online services for families and new parents


• Diversity and Inclusion Board with 12 affinity groups


• Internal learning and development programs


• Enterprise-wide employee discounts


• And more…

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from our Costa Rica office 3 days a week. Critical Mass is an equal opportunity employer. The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html If U.K. based: https://www.gov.uk/consumer-protection-rights If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Critical Mass is an equal opportunity employer. 

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx