Quality Control Supervisor (M-F 6pm-2am)

Position Description: 

The Quality Control Supervisor is responsible for supervising and ensuring high-quality janitorial services across multiple client accounts within the same geographic area. This role conducts regular inspections, addresses quality and service issues, and works closely with onsite janitorial teams and operations leadership to ensure consistent service standards, client satisfaction, and contract compliance.

Responsibilities

• Supervise and ensure quality performance of janitorial services across multiple client accounts within an assigned geographic area


• Conduct routine and spot inspections of client sites to verify cleanliness, safety, and adherence to service standards


• Identify quality deficiencies, document findings, and implement corrective action plans


• Coordinate with onsite supervisors and janitorial teams to resolve quality issues in a timely manner


• Serve as a quality point of contact for client concerns, feedback, and escalations


• Ensure compliance with company SOPs, safety standards, and client-specific requirements


• Track inspection results, trends, and recurring issues; provide reporting to operations leadership


• Support onboarding and ongoing training of janitorial staff by reinforcing quality expectations


• Partner with Operations to support staffing adjustments, retraining, or process improvements as needed


• Maintain accurate records of inspections, corrective actions, and follow-up activities


• Understands and complies with ParkX’s policies on calls outs, time off, and timeliness.


• Performs other duties as assigned.

Qualification

• High School Diploma or Equivalent


• Valid driver's license without major violations


• Flexibility to work after hours and weekends for events


• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships


• Strong problem-solving, time management and communication skills


• Must be highly credible and trustworthy, and operate with high degree of integrity


• Must hold oneself and others accountable and strive for a high level of excellence


• Must have a positive, can-do attitude and be able to fuel growth and innovation


• Must be customer-focused and results-oriented


• Must want to continuously learn and develop


• Exceptional oral communication, active listening, and organizational skills


• Ability to establish strong working relationships with others in team setting


• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment


• Self-directed and able to work independently, with minimal supervision

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Spend time sitting, standing, and walking


• Spend time making repetitive motions


• Push, pull or lift to 50 pounds


• Able to use his/her hands to manipulate/control tools and/or objects


• Work under distracting or uncomfortable noise levels


• Work indoors in a temperature-controlled environment and outside


• Respectful of shared workspace and physical proximity with other

Physical Demands & Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach


• Push, pull or lift up to 50 pounds


• Continuous repetitive motions


• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

Compensation:
Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration

*Note benefits vary depending on the function of your role