Quality Engineer III

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Quality Engineer III.

As a representative of the Quality Assurance organization collaborates effectively across departmental boundaries and external partners. Understands the interrelationships of different disciplines. Thorough knowledge and full understanding of core principles, and practices within the Quality Assurance / Engineering discipline. Works on problems of diverse scope where analysis of information requires evaluation of multiple factors, using analytical, critical thinking, sound judgment, and problem-solving techniques to identify the root cause. Advises others on difficult technical matters while proactively making recommendations to continually improve process and quality.

Work is done with minimal supervision and is peer-reviewed at critical points. Provides technical support as it pertains to Quality Engineering to the product line(s) and assigned projects, including NPD (new product development) throughout the product life cycle; ensuring the highest levels of product quality are maintained.

What you will do in the position:

• Quality Engineering Support
  
  
  
  
  • Applies advanced quality methods, process controls, and best practices ensuring compliance to applicable standards, procedures, and requirements relating to the product throughout the product life cycle.
  
  
  • Participates and provides quality-specific input, direction, and guidance to the product line or product teams during team meetings and team reviews, etc.
  
  
  • Leads root cause failure investigations working in concert with internal and external departments in support of ISO9001 corrective/preventive action process.
  
  
  • Provides Quality input relating to the testing of critical components ensuring compliance with applicable specifications, standards, and requirements.
  
  
  • Provides Quality input and support during prototype/pilot runs to ensure compliance with applicable specifications and standards.
  
  
  • Leverages product and process knowledge driving continuous improvements in product and process quality.
  
  
  • Provide Quality approval of items submitted to CM (configuration management) for changes, deviations, etc., pertaining to assigned product line(s) or projects.
  
  
  • Authors and instructs operators on test plans, inspection instructions, and other process documents as required pertaining to assigned product line(s) and projects.
  
  
  • Serves as the Quality gate for releasing assigned products to production.
  
  
  • Serves as the Quality Representative to provide fact-based guidance to remove subjectivity and resolve issues.
  
  
  
  


• Product Analysis, Metrics, and Reporting
  
  
  
  
  • Has primary responsibility for testing, analysis, follow-up action, and communications for all reported and returned DOA (defective on arrival) field failures pertaining to the assigned product line(s) or projects.
  
  
  • Develops, institutes, and monitors manufacturing, repair, or other pertinent process metrics to objectively measure and track quality trends throughout the product life cycle.
  
  
  • Prepares, publishes and presents to peers and management (as required) product quality (trend/failure/reliability) process metrics and related trend analyses pertaining to the assigned product line(s).
  
  
  • Own and execute assigned actions and special projects to support HME’s commitment to quality and continuous improvement
  
  
  
  


• Performs all other job responsibilities as assigned.

What you will need to succeed:

• Qualifications
  
  
  
  
  • Excellent verbal communication, organizational, and presentation skills.
  
  
  • Knowledge and application of Microsoft Office tools: Access, Excel, Word, Visio, and PowerBI.
  
  
  • Excellent interpersonal and teaming skills.
  
  
  • Familiarity in the use and application of destructive and non-destructive test methods and related equipment.
  
  
  • Experience in interpretation of ANSI GD&T Standards.
  
  
  • Quality trend analysis and reporting skills.
  
  
  • Knowledge and application of ANSI Z1.4 and MIL-STD-105 sampling methods.
  
  
  
  


• Preferred
  
  
  
  
  • Lean - Six Sigma Green or Black Belt
  
  
  • Certification to IPC-A-610
  
  
  • ASQ Certifications: CQM, CQE, CQA
  
  
  • ISO9001:2015 Lead Auditor certification or equivalent experience
  
  
  
  


• Experience
  
  
  
  
  • 5+ years
  
  
  
  


• Education
  
  
  
  
  • Bachelor's Degree in Engineering or related - Required
  
  
  
  


• Travel: 5%

The posted pay range, $94,800 - $126,400, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 25 pounds with assistance.