Quality Enhancement Coordinator

Job purpose

The Quality Enhancement Department is responsible for bridging any divide between the individual houses or Day Program Facilities and the core management team.  The Q.E. Manager is directly responsible for assisting the Area Director with improving the quality of life for the individuals we serve, improving morale of the staff in each house, bringing the program into state and local regulatory compliance, and ensures that the homes themselves are cared for and well maintained.

Duties and responsibilities

The Quality Enhancement Manager is responsible for, but not limited to, the following:

• Morning Checks/Inspections for cleanliness and safety as well as state and local regulatory compliance requirements.
• Afternoon Quick Checks for staff training and safety preparedness.
• Dispersing Audit Forms and reporting those findings of both morning and afternoon checks/inspections to appropriate members of the management team over each house.
• Dispatching contractors and vendors to provide repair services as needed.
• Identifying and reporting to Area Director immediate safety concerns or any other issues identified within any of the properties.
• Daily communication with Residential Managers, Associate Directors, and Area Director.
• Grave Checks/inspections to assure that proper care and attention is being given to the individuals in our 24 hour care.
• Develop relationships with residential clients and staff as a means to improve the living and working environment.
• Any other duties needed and assigned by directed by the Area Director.

Qualifications

• Must be able to pass a Criminal Background Check
• Must be 21 years of age or older with a high school diploma or GED.
• Meet the Chrysalis driving policy requirements
• Capable of communicating well in both verbal and written form.
• Demonstrate supervisory skills
• Ability to prioritize work
• Able to complete all assigned program documentation accurately and within the allotted time frames
• Have good judgment and able to handle crisis situations
• Have good public relations skills in working with a variety of outside professionals and state employees
• Able to understand and manage personnel issues and deal with staff in a positive manner
• Able to work independently with little to no supervision
• Computer and other electronic device skills.