Quality Improvement Manager - Residential

The Quality Improvement Manager – Residential is responsible for facilitating the integration of quality and compliance activities across residential programs, including Housing Support Care Management, Community Residential Facilities, Permanent Supportive Housing, the Coordinated Street Outreach Network, and voucher programs. This role emphasizes collaboration with multidisciplinary teams to promote high-quality, client-centered services and ensure adherence to regulatory standards. Key functions include audit preparation, investigations, monitoring, data collection and analysis, reporting, and overseeing grievances. This position also involves the development and implementation of relevant training.

Salary Range: $65,000 - $75,000

KEY RESPONSIBILITIES

• Assist with the development, implementation & coordination of quality improvement/assurance systems


• Collect and organize program data and provide recommendations for continuous program improvement


• Support the implementation of regulatory standards to promote compliance for agency certification, accreditation, and contracts


• Assist in researching evidence-based best practices in case management and housing, employment, life skills, youth, and mental health/substance abuse programming


• Coordinate and complete reviews of individual client records (case reviews & internal audits) to assess compliance with contractual requirements and evaluate the quality-of-service provision


• Manage client grievances and unusual incidents, review actions taken by program staff, and develop recommendations for corrective action


• Review database systems for data quality management of electronic client records


• Assist with audit preparation, reporting, and investigations


• Develop and implement relevant trainings/ education materials and support online training initiatives


• Attend internal and external meetings as required to stay abreast of agency program developments and industry best practices


• Support Special Projects as assigned

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.


• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.


• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.


• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.


• Completes and stays current on role specific and organizational wide training.


• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

Qualifications

• Bachelor's degree in a field related to human services required. Master’s degree in field related to human services preferred


• Knowledge of residential regulatory standards, contracts, and policy strongly preferred


• Strong written communication skills and attention to detail required


• Demonstrated experience working with or within HUD (U.S. Department of Housing and Urban Development), DHS (Department of Human Services), or DBH (Department of Behavioral Health) programs, systems, or initiatives highly desired.


• Experience working with HTH, HMIS, and/or Yardi database systems preferred


• Direct experience supporting adults with mental health and/or substance use disorders preferred

Skills

• Strong interpersonal skills with the ability to foster collaboration, build trust, and effectively partner with multidisciplinary teams


• Ability to remain organized in a fast-paced environment while effectively managing priorities and meeting deadlines


• Excellent problem solving and communication skills


• Highly driven and self-directed, with the ability to proactively identify needs and independently execute tasks


• Ability to maintain an appropriate level of authority while effectively engaging and collaborating with program leadership, clinical leadership, and frontline staff


• Demonstrated skills collecting data, measuring outcomes, identifying themes, and communicating these in a clear and concise manner