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Quality Improvement Specialist

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Job Description - Quality Improvement Specialist





  • SPECIFIC RESPONSIBILITIES



    • Assist Program staff to meet and maintain regulatory compliance with Local, NY State and Federal codes and regulations.


      • Conduct internal audits and inspections annually and as needed.

      • Prepare detailed written reports of findings and deficiencies.


    • Ensures thorough and independent Investigation of Reportable Incidents as defined by Part 524.


      • Conducts thorough incident investigations as directed according to Justice Center, OMH and Part 524 guidelines.

      • Provides detailed written reports using Justice Center and OMH approved format within required time frames.

      • Must complete Justice Center and OMH approved Incident Investigation Certification Program and maintain certification as investigator


    • Participate in Incident Review meetings.


      • Assist with Incident monitoring and Trend Analysis.

      • Assist with maintenance of agency incident data base.

      • Complete entries into OMH Incident Report Database (NIMRS) as needed.

      • Prepare agenda and document minutes of discussion


    • Assist Program and other Quality Improvement Specialists to comply with Council on Accreditation (COA) standards.


      • Assist with Case Record Review;

      • Administration of Consumer Satisfaction Survey,

      • Track and review of Behavior Management Training and Restrictive Behavior Management Interventions.

      • Assist with Internal Audits as required by COA Standards.

      • Prepare detailed Quarterly and Annual Reports


    • Participate in Agency wide Quality Council meetings.

    • Perform all other duties as assigned.


    III.   RELATIONSHIP WITH OTHERS


    In addition, employees need to possess the following characteristics:



    • Be team players and able to interact in a positive manner with Administrative, Managerial, Supervisory, and line staff as well as person’s receiving services and their family members

    • Have a strong sensitivity to cultural differences present among staff and clients within our organization and among the people we serve and their families.

    • Ability to set limits, maintain role, work collaboratively and respectfully to intervene appropriately as a quality improvement staff person.


    Qualifications 



    • Bachelor’s degree required.

    • Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field.

    • One year’s experience in quality improvement/program evaluation and/or
      administration in not-for-profit settings, preferred.

    • Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Electronic Health Records
      create and maintain databases, track and analyze information and data, desirable.

    • Experience with audit preparation, accreditation/survey activities (especially CMS, OMH, COA), and Outcomes measurement is desirable.








SCO Family of Services is an Equal Opportunity Employment Employer. 

 



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