Quality Improvement Team Leader (RN, PA, MD, R.Ph., RT, OT)

Excel. Empower. Advance. Shine. Belong. Explore. Flourish. Champion.

Make It Happen At Hopkins!

Johns Hopkins Medicine is a premier, not-for-profit academic health system based in Baltimore, MD, combining top-ranked patient care with research and education. It includes six academic/community hospitals, including the flagship Johns Hopkins Hospital, along with suburban hospitals, specialized centers, and international patient services.

Quality Improvement Team Leaders (QITLs) are trained experts  in high-reliability, quality improvement methodology and interdisciplinary activities to reduce preventable harm, continuously improve patient outcomes, and eliminate waste in health care. 

QITLs identify risks and improvement opportunities in the  quality of care delivered at the functional unit, department and hospital level. QITLs drive performance across a number of metrics that support the hospital’s publically reported rankings that impact reputation and performance-based reimbursement.    

QITLs oversee, foster, and support the effectiveness of  quality improvement teams. QITLs partner with department and hospital leaders including Chief Quality Officers, Vice Chairs for Quality and Safety, Physician Advisors, Directors of Nursing, and Chief Administrative Officers in addition to  patient safety, risk management, regulatory, patient experience and care coordination teams to improve outcomes.

Together they identify, plan, execute and monitor  activities related to the hospital’s strategic objectives, improvement priorities, regulatory and accreditation requirements, root cause analyses, quality of care concerns, etc… QITLs report to a member of the QI Leadership Team and duties may include other special projects and tasks as assigned. 

Eduction:

Master’s degree or Master’s candidate required in healthcare-related field such as Healthcare Quality, Nursing, Public Health, Health Policy, Business Administration, Health Administration, Physical Sciences, or Technology. Completion of an accredited Nursing, Medical Doctor, Doctor of Osteopathy Physician Assistant, or Pharmacy program preferred.

Licensure: 

Licensed as a Registered Nurse (RN), Medical Doctor (MD), Doctor of Osteopathy (DO), Physician Assistant (PA), Respiratory Therapist, Occupational Therapost, Pharmacist in the State of Maryland optional.

Must attain certification from the National Association for Healthcare Quality (NAHQ) as a Certified Professional in Healthcare Quality (CPHQ), or an approved equivalent, within two years of employment in the role. Must then maintain the certification.

Experience:

• Advanced knowledge of quality improvement methods and their application at the functional level in a hospital setting, working knowledge of multiple clinical areas.


• Experience with QI methodology and theory, patient safety strategies, and principles of high reliability.


• Familiarity with healthcare regulatory and accreditation standards.


• Experience with Microsoft Office programs and/or programs with word processing, databases, flowcharts, spreadsheets, statistical tools. 


• Advanced knowledge of project management.


• Advanced knowledge of data analysis and interpretation.


• Ability to problem-solve creatively and analyze processes and systems.
  
  


• Must possess advanced leadership, facilitation, teaching, presentation, written and verbal communication skills necessary to collaborate with senior clinical and administrative leaders to define and execute QI initiatives through multidisciplinary teams. 


• Advanced presentation skills with the ability to promote QI initiatives and explain performance outcomes to a variety of audiences. Thisincludes departmental and senior leadership and other key stakeholders.


• Ability to:
  
  
  
  • Work with departmental quality improvement committees to execute effective performance improvement projects.
  
  
  • Facilitate, influence and negotiate individual and group decision-making. 
  
  
  • Function effectively in a fluid, dynamic and rapidly changing environment. 
  
  
  • Analyze, synthesize, and summarize information to develop recommendations for improvement. 
  
  
  • Establish goals that require planning and coordination of work assignments. 
  
  
  
  


• Ability to analyze complex data sets to determine relevance and meaning for a clinical and leadership audience.


• Ability to apply Statistical Process Control (SPC) as part of quality improvement projects.


• Ability to develop and facilitate quality improvement projects/teams utilizing various quality tools i.e. Lean/Six Sigma, Failure Mode Effects Analysis, etc.