Quality Investigator

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. 

The main purpose of the Quality Investigator position is to perform investigations and ensure all documentation and communication is accurately maintained.

Location: Plattsburgh - Onsite

Hours: 8:00am - 5:00pm

Salary: $60,000 annually 

Opportunity

Responsibilities & Duties:

Perform Complaint Investigations

• Monitor and respond to customer feedback


• Conduct investigations based on customer complaints


• Complete investigations to determine root cause


• Conduct Trending Analysis


• Write up investigation reports and provide investigation summaries to customers.

NCMRs (Non-Conformance Reviews)

• Complete non-conformance reviews, i.e. internal investigations.


• Determine if the non-conformance affected the quality of any material.


• Recommend corrective actions if needed.

Deviation Investigations

• Conduct internal investigations to determine root cause


• Provide corrective and preventative actions as needed.


• Conduct Trending Analysis

Corrective Actions/Preventative Actions (CAPA) and Supplier Corrective Action Response (SCAR)

• Perform CAPA and SCAR investigations


• Perform effectiveness checks based on corrective actions


• Evaluate supplier corrective actions for completeness

Qualifications

• One (1) to three (3) years’ experience in related field.


• Bachelor’s Degree in Science or related field.


• Excellent communication skills required; fluent English (oral & written).


• Excellent planning, organizational and time management skills.


• Strong with ethic and integrity; reliable and accountable for his/her work.


• Knowledge of Microsoft Office required (Word, Excel, Outlook).

What’s in it for you… 

We invest time and resources into making sure Medisca is as good as the people we hire. 

• Work/Life Balance  – PTO, vacation policy and paid statutory holidays  


• Invest in your health – Group Benefit plan and health savings account  


• Your Future is Bright – Opportunities to learn and grow within Medisca  


• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan  


• Help us grow – Employee Referral Program  


• We like to have fun – company events throughout the year  


• Full time positions - 40 hour work week  


• Your safety is important – Medisca provides an allocation to purchase safety shoes  


• Company is growing - new state of the art facility, operational since summer 2024 

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.   

We are an equal opportunity employer.   

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