Quality Manager

Gadge USA was established in 1993. Our company is a national packaging supply and supply-chain solutions company with an expansive distribution network. We manage packaging portfolios across multiple categories, combined with a scalable service model, which delivers packaging solutions and continuous improvement to our customers.  

We are currently recruiting a Quality Manager. In this role, you will be responsible for leading the execution and continuous improvement of Gadge’s Quality Operations. You will oversee quality concern management, sample inspection programs, vendor quality performance, and regulatory compliance while partnering cross-functionally to enhance product quality, customer satisfaction, and operational efficiency. 

What You Will Do:

Quality Operations & Issue Management 

• Own and manage the end-to-end Quality Concern (QC) process, including intake, vendor communication, escalation, root cause analysis, corrective actions, and final resolution. 
• Ensure timely closure of QCs, including credit management and disposition of goods, while maintaining accurate system data. 
• Review and approve QC documentation, including customer-facing conclusion reports. 
• Establish and monitor KPIs such as time to close and resolve QCs. 

Sample Inspection & Product Quality 

• Oversee sample inspection programs for new items, first production runs, and post-QC validation samples. 
• Ensure adherence to specifications including dimensions, board grade, print quality, and functional performance. 
• Develop and maintain sample archiving and benchmarking standards. 
  

Reporting & Analytics 

• Own and enhance recurring reports including QC reports and credit tracking. 
• Analyze quality data to identify trends and improvement opportunities. 

Regulatory & Compliance 

• Lead preparation and execution of FSC audits and other regulatory requirements. 
• Manage customer-driven compliance requests. 

Process Improvement 

• Develop and improve Quality SOPs and processes. 
• Lead cross-functional initiatives to enhance quality and efficiency.

Training & Collaboration

• Train internal teams on quality processes and systems.
• Partner cross-functionally to prevent quality issues.
  

Must-Haves:

• Bachelor’s degree in Supply Chain, Engineering, Quality, or related field. 
• 7–10 years of experience in quality, packaging, manufacturing, or supply chain. 
• Experience with corrugated packaging or paperboard. 
• Strong experience in root cause analysis and CAPA. 
• Experience working with vendors or manufacturers. 
• Strong analytical and communication skills. 

We Like People Who:  

• Are passionate about “raising the bar” to produce high-quality work and deliverables.  
• Have a growth mindset, with a thirst for continuous improvement and development. 
• Thrive in a collaborative team environment, and open to hearing suggestions and feedback. 
• Have empathy and seek to understand others’ perspectives to build strong relationships.  

What We Offer:  

• A competitive salary, including annual discretionary cash bonus. 

• Your health is important! We offer excellent healthcare (medical, dental, vision) benefits with national providers, short-term and long-term disability insurance, life insurance, employee assistance programs, and mental health support programs. 

• We provide paid time off including company paid holidays. 

• We care about your future and offer 401(k) retirement plan, employer match, and a discretionary non-elective profit-sharing program. 
  

Additional Information:

Come “en-Gadge” with us and join our innovative, collaborative, and inclusive teams on our journey to Be the best-in-class choice For All Things Packaging®, while fulfilling our Mission: Always Packed with Commitment® to provide a great customer experience, deliver high-quality, custom packaging products and value-added supply chain solutions through a culture of teamwork, strong relationships, and a commitment to excellence. Learn more about us here. 

This role will be based in our office located at 3000 Marcus Avenue, Suite 3E03, Lake Success, NY 11042. 

The salary range for this role is $90,000 - $110,000 commensurate with the candidate's experience.  

Gadge USA, Inc. is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.