Quality Program Manager

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

OEM / GI Customer Leadership  

• Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota, John Deere, CAT, etc)  
• Partner closely with Commercial and Marketing teams to translate customer needs into clear, executable technical requirements.
• Connects customer requirements, R&D, manufacturing, and quality systems
• Owns resolution of complex, multi-site quality and technical issues
• Drives global alignment, prioritization, project execution, and customer satisfaction at scale

• Serve as the primary technical and quality interface for strategic OEM customers

   

Global Program Leadership  

• Translate customer requirements into clear, executable technical and quality plans
• Lead customer-facing reviews, including qualification, complaint resolution, and continuous improvement initiatives
• Lead complex, multi-region project portfolios (innovation, qualification, scale-up, MOB)
• Establish governance, scope, milestones, risk management, and resource alignment globally  
• Provide executive-level visibility and decision support for the portfolio

Cross Functional Execution  

• Cross functional responsibility to lead teams including R&D, Quality, Manufacturing, Supply Chain, Regulatory
• Key customer and internal contact for OEM programs and meetings.  Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
• Perform effective data analysis to support complex investigations.  Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion.
• Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
• Create/maintain monthly reports to track and improve metrics related to servicing Global accounts, trial success rate, project turn times, complaint cycle time, etc  
• Utilizes customer data and helps them analyze and solve complex customer line problems as requested.  

EDUCATION: 

Required:

• Must have a Bachelor's degree  

Preferred:

• Majors in Chemistry, Engineering or a related field are preferred

KNOWLEDGE & EXPERIENCE:

Required:

• Must have at least 11 - 15 years of experience in coatings products development, Operations, Quality, Technical, Marketing, or Sales
• Flexible work schedule to adapt prioritization changes and needs
• Strong written and verbal communication skills
• Demonstrated ability to lead a cross functional team to a successful outcome
• Presentations skills
• Results oriented
• Program knowledge of Microsoft Excel, Word, and Access, Minitab
• Demonstrated success in leading Root Cause investigations and analysis tools
• Previous direct customer interaction
• Six Sigma Green Belt
• Knowledge of more complex problem solving and error proofing skills
• Demonstrated problem solving, project, and program management skills for the complex issues.
• Able to lead an international team to drive improvement.  
• Program knowledge of Business Objects
• System knowledge of Watson, MES, Product Vision, Discovery, and MES
• Ability to travel domestically and internationally for work. 

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

30%