Quality Specialist

Work is Sweet!

'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary:

POSITION OBJECTIVE:

The Quality Specialist is responsible for managing and improving quality processes through data-driven insights, with a primary focus on the CAPA system. The specialist will lead investigations into quality events, analyze data to identify trends and systemic issues, develop corrective and preventive actions, and report on quality performance to various stakeholders

The pay range for this position is expected to be $80k-$93,500k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

POSITION RESPONSIBILITIES:

• CAPA Management: Own and manage the CAPA lifecycle, including leading investigations, root cause analysis, and ensuring timely and effective closure of actions.
• Data Analysis: Independently analyze quality data, using statistical methods to identify trends, non-conformities, and opportunities for improvement.
• Reporting: Generate regular and ad-hoc reports for management review, summarizing quality performance, CAPA status, and data analysis findings.
• Process Improvement: Support and lead quality improvement initiatives and projects, promoting the use of tools like Lean and Six Sigma.
• Compliance & Auditing: Ensure all CAPA and quality documentation meets regulatory requirements and internal procedures; support internal and external audits.
• Cross-functional Collaboration: Liaise with other departments, such as manufacturing, engineering, and procurement, to gather information, facilitate investigations, and implement solutions.
• Documentation: Maintain accurate, complete, and audit-ready documentation for all quality events and CAPA activities. 

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a related field such as Quality Assurance, Engineering, or a science discipline.
• Minimum 3 years of proven experience in a quality assurance or similar role, with specific experience in CAPA management. Food industry experience is preferred.
• Strong understanding of data analysis, statistical methods, and quality control methodologies.
• Proficiency with data analysis tools, such as Microsoft Excel.
• Knowledge of relevant quality standards and regulations (e.g., ISO 9001, cGMP, FDA 21 CFR).
• Strong problem-solving, analytical, and communication skills.
• High attention to detail and organizational skills. 

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).