Quality Supervisor

Lead manufacturing quality processes and continual improvement efforts supporting the Avery Creek (AVC) site. Be a working supervisor of quality technicians and partner with the broader cross-functional value stream team to continually improve quality processes delivering measured reduction of defect rates and costs. Ensure customer issues are resolved effectively with minimal interruption in service, carry out structured problem solving, 8D investigation, reporting, and resolution of customer and internal quality issues. Develop effective quality improvement processes and controls to prevent defects, and ensure effective reactions and corrections to nonconforming conditions, to deliver highest quality to external and internal customers. Design, develop, and oversee documentation and implementation of quality management systems and activities to meet product, contract, business, and/or other requirements. Utilize quality methods and statistical tools such as Pareto analyses, 8D and A3 structured problem solving, root cause analysis, PFMEA, Six Sigma and other quality engineering methods to prioritize, lead, and complete continual improvement projects. Work closely with manufacturing engineering, and other cross-functional partners, to resolve quality issues and improve processes. Oversee some supplier quality assurance activities as appropriate for the assigned areas of responsibility, including review of PPAP qualifications and management of supplier corrective actions. Lead quality technicians assuring effective NCMR and DMR process management to resolve internal and supplier quality concerns. Partner with the local supplier quality team on activities related to the assigned areas of responsibility. Be directly responsible and accountable for performance of duties, having the authority to take necessary action to address any quality issues. Own quality results together with the larger AVC team. Interface with customers, suppliers, partners, and internal stakeholders in both the plant and at customer locations to enhance their understanding of the plant Quality systems. Facilitate customer or other external and internal quality audits and inspections as appropriate to demonstrate compliance. Provide direction to inspection team partners as necessary to ensure quality products to customers. Drive error-proofing and control solutions at the source to reduce downstream inspections and reduce recurring failures. Provide support in development of new products (NPD), processes, and services. Identify, evaluate and implement cost-effective resolution of complex Quality issues arising in sales, engineering, materials, and manufacturing. Rapid response to permanently resolve customer product warranty issues which may include identifying the customer's own improper application or operation of product shipped. Facilitate Field Campaigns when required for quality escapes and develop containment actions to replace suspect materials assuring customer needs met and minimizing adverse impacts. Bachelor's Degree from an accredited institution required. Three (3) years of experience in Quality, Manufacturing, and/or Engineering within a manufacturing environment. No relocation is offered. Candidates must currently reside within a 50-mile radius of Arden, NC to be considered. Active-Duty Military are exempt from this geographical limitation. Bachelor's Degree in engineering or technical field from an accredited institution. Minimum of (5) years' experience in Quality, Manufacturing, and/or Engineering. ASQ, CQE or other relevant certifications. Six Sigma Blackbelt or Greenbelt certification. Internal Auditor Training. Experience with ISO-9001 quality systems. Mechanical or electrical product manufacturing experience.