Quality Supports Facilitator

Description

**Job Summary: **

The Quality Supports Facilitator (QSF) provides quality oversight of 4-5 homes while directly supervising Community Support Supervisors (CSS) and Lead Direct Support Professionals (DSPs). The QSF ensures compliance with agency standards, regulatory requirements from DHS, DCFS, IDPH, and BQM, and all RGA/CLR protocols. They coach, train, and mentor team members to provide excellent, person-centered supports and uphold agency values.

**Leadership: **

- Acts in alignment with agency mission and values in interactions with people supported, families, and team members

- Ensures adherence to agency policies, procedures, and program-specific protocols

- Empowers and supports team members to uphold agency standards

- Collaborates with CSS, LDSPs, and DSPs to provide person-centered supports

- Onboards new team members and ensures compliance with AFSCME contract

**Team: **

- Provides and documents CSS and LDSP training

- Participates in the interview process for new team members

- Responds to team member communications promptly and professionally

- Attends meetings, actively contributes ideas, and ensures adherence to agency and union guidelines

- Monitors operations, oversees system usage, and runs reports for accuracy

**Advocacy: **

- Promotes people's involvement in meaningful activities and advocates for their needs

- Encourages person-centered practices and addresses service needs proactively

- Acts as the main contact for emergencies outside regular hours

**Community Partnership: **

- Supports community participation of people supported to establish relationships

- Ensures compliance with various standards and represents RGA positively in the community 

Requirements

 **Position Requirements: **

The QSF must embody RGA's mission and values, demonstrate leadership skills, and provide guidance and training to team members. They should be adaptable, independent, and able to meet deadlines and guidelines effectively.

**Education/Certification: **

- High School Diploma/GED

- Valid Illinois Driver’s License

- Certification/Licensure: Complete CANTS, LEADS, and State Police checks as required

**Experience: **

- Previous Direct Support Job Experience 

- 3-5 years of Previous Supervisor Experience (Preferred)

- 1-3 years of Previous Supervisor Experience  

**Abilities: **

- Physical abilities such as sitting, lifting, carrying, walking, driving, and more

- Proficiency in computer skills, MS Office, and other requirements as specified