Quality Technician

The Quality Technician will be responsible for providing support to the Quality Department. This includes conducting tests to validate product performance, performing audits to ensure quality processes are maintained and be the voice of the customer. 

Roles and Responsibilities/ Essential Functions:

• Reviewing product specifications to understand customer requirements
• Responsible for evaluating the physical and visual properties of the finished product to ensure customer requirements are met.
• Report deviations from standards to Production Supervisor and operator, documenting observations and corrective actions      on retain samples and electronically in audit database. Place nonconforming products on hold as required.
• Performing all duties following standard procedures, safety requirements and calibration procedures.
•  Responsible for accurate and thorough recording of all data and information related to quality.
• Responsible for the day-to-day working conditions in the lab. This includes, but is not limited to, cleanliness, orderliness, safety, routine maintenance, organization of samples, records, and files.
• Maintaining the sample retain system, properly labeling and storing of retains and discarding out-of-date retains
• Assist Quality team with additional assignments or projects during slow production periods to maintain productivity and      support overall department needs.
• Participate in root cause investigations, and corrective and preventative actions. 
• Train production team members on quality standards.
• Maintain professional and respectful working relationships with co-workers.
• Other duties, as assigned. 

KPI’s

• Testing turnaround time
• Audit completion compliance

Competencies 

•  Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy. 

Preferred Experience: 

• One 1 year of experience in manufacturing.

• One 1 year of experience with printing or converting.

Required Skills, Education and/ or Certifications required: 

• High School Graduate or General Education Degree (GED).

• Proficient in the use of a PC and Microsoft Office Suite (Excel, Outlook, Word).

• Desire for achieving excellence in customer satisfaction, process and product quality and reliability.

• Maintain professional demeanor and positive quality mentality, at all times.

• Self-directed and personally motivated

• Strong attention to detail

• Able to work in a fast-paced environment while focusing on meeting or exceeding customer expectations.

• Good team player able to work well with others and contribute to a positive work environment.

• Good attendance and performance track record.

Preferred Skills, Education and/or Certification required: 

• Knowledge of basic quality principals.

Work Environment

% of Time Spent in Work Environment Type of Environment

Less than 60% Production- Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines/equipment.

Less than 40% Office- Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels from high-speed computer printers and other peripherals. Work involves operation of personal computer equipment for four to eight hours daily. Occasional travel to the manufacturing floor may be required.

NA

Customer Site- Work is performed in various environments depending on customers’ industry. Environments can range from production to office areas. 

Physical Demands

Stand                                     Constantly

Walk                                     Constantly

Sit                                             Occasionally

Handling Materials             Frequently

Reach Outward                     Frequently

Reach Above Shoulder    Occasionally

Climb                                    Occasionally

Crawl                                   Not Applicable

Squat or Kneel                    Occasionally

Bend                                    Frequently

Lift/Carry

10 lbs or less Frequently

11-20 lbs       Occasionally

21-50 lbs       Occasionally

51-100 lbs       Not Applicable

Over 100 lbs       Not Applicable

Push/Pull 

12 lbs or less Frequently

13-25 lbs       Occasionally

26-40 lbs       Occasionally

41-100 lbs       Not Applicable

N (Not Applicable) Activity is not applicable to this occupation. 

O (Occasionally)       Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day) 

F (Frequently)       Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) 

C (Constantly)       Occupation requires this activity more than 66% of the time (5.5+ hrs./day) 

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Heartland Label Printers is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law. 

We participate in the federal E-Verify program to confirm the work eligibility of all new hires following an accepted job offer.