Quality Warranty Technician

Eaton\u2019s ES AMER ARS PDCAD division is currently seeking a Quality Warranty Technician. The position will be based at our facility in Arden, NC.\n\nThe expected annual salary range for this role is $56000 - $83000 a year. \n\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n## What you\u2019ll do:\n\nThe primary focus of this role will be addressing and resolving customer quality issues through timely response and appropriate actions. Supporting warranty team members in training efforts, standard reporting and problem solving.\n\n\u2022 Define problem, classify whether product warranty or customer responsibility and conduct timely, economical, and positive corrective action. \n\u2022 Coordinate shipment of material(s) and authorize field service when necessary. \n\u2022 Authorize return of product for inspection, failure analysis and/or material disposition. \n\u2022 Document all actions and related information in a warranty database. \n\u2022 Coordinate warranty evaluation and remediation between plant resources, product line management, project management (PMO), and customer. \n\u2022 Represent product warranty in quality council meetings. \n\n## Qualifications:\n\nRequired Qualifications: \n\u2022 Associate\u2019s degree from an accredited institution OR minimum 3 years Manufacturing Experience with High School Diploma required \n\u2022 Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. \n\u2022 No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.\n\nPreferred Qualifications: \n\u2022 Bachelor\u2019s degree in industrial, electrical, mechanical or engineering technology from an accredited institution \n\u2022 Experience with at least 2 Asheville products (LVA, MVC, MVD, ATS) \n\u2022 Minimum 3 years of product testing, troubleshooting or design experience \n\n## Skills:\n\nPosition Criteria:\n\n\u2022 Must be able to work overtime \u2013 weekdays and weekends. \n\u2022 Advanced computer skills using MS Office applications such as Word and Excel \n\u2022 Ability to work in a team environment and work cross-functionally with multiple teams \n\u2022 Maintains a sensitivity to customer satisfaction and provides excellent customer service. \n\u2022 Excellent attention to detail, organization, and time management skills. \n\u2022 Experience with MS Office (Excel, Word, PowerPoint). \n\u2022 Excellent interpersonal and excellent verbal and written communication skills.\n\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.\n